Tynese Gibson
Raleigh
Summary
Results-driven professional with a solid background in hospitality. Known for exceptional customer service and cash handling expertise, ready to leverage skills to enhance guest engagement and operational success.
Overview
9
9
years of professional experience
Work History
Server
Cooper's Hawk Winery and Restaurant
Fort Lauderdale, FL
08.2023 - 07.2025
- Provided exceptional customer service by anticipating guest needs and ensuring a positive dining experience.
- Collaborated with kitchen staff to deliver timely and accurate food orders, enhancing operational efficiency.
- Maintained knowledge of menu items and wine pairings, educating guests on selections to improve satisfaction.
- Processed transactions accurately using POS systems, ensuring efficient billing and payment handling.
- Assisted in training new servers on company standards and best practices for service excellence.
- Managed multiple tables simultaneously, demonstrating strong time management and organizational skills under pressure.
- Resolved guest concerns promptly, contributing to a welcoming atmosphere and repeat business opportunities.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Security Guard
Cyhawk Security Group,Inc. & Training Academy
Fort Lauderdale, FL
05.2021 - 06.2023
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and report suspicious activities.
- Responded promptly to incidents, ensuring proper protocol adherence.
- Assisted in training new security staff on operational procedures and emergency protocols.
- Evaluated security processes regularly, proposing improvements for enhanced safety measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Increased staff compliance with security protocols through effective communication and enforcement.
Cashier
Winn Dixie Grocery Store
Fort Lauderdale, FL
04.2016 - 05.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy in daily cash reconciliation.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on store policies and operational procedures.
- Collaborated with team members to maintain a clean and organized work environment.
- Implemented strategies to reduce checkout wait times and enhance customer satisfaction.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Sunrise High
Fort Lauderdale, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Team collaboration
- Service prioritization
- Sales techniques
- Quality control
- Task prioritization
Timeline
Server
Cooper's Hawk Winery and Restaurant
08.2023 - 07.2025
Security Guard
Cyhawk Security Group,Inc. & Training Academy
05.2021 - 06.2023
Cashier
Winn Dixie Grocery Store
04.2016 - 05.2018
High School Diploma -
Sunrise High