Ayana Davis
Raleigh
Summary
Accomplished educator with expertise in curriculum development and student advocacy. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resource Teacher
The Goddard School at Ridge Road
06.2025 - Current
- Supported curriculum implementation through engaging activities tailored to appropriate developmental milestones.
- Developed individualized education plans to support diverse student needs.
- Assisted in maintaining safe and clean learning environments, promoting health and hygiene practices.
- Collaborated with lead teachers to observe and document children's progress in various skill areas.
- Facilitated effective communication between parents and staff regarding children's daily experiences.
Nanny
Triangle Nannies
08.2023 - 06.2025
- Supervised daily activities for children, ensuring safety and engagement.
- Developed educational activities to enhance cognitive and social skills.
- Coordinated schedules, including playdates, meals, and educational outings.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
Lead Infant Teacher
Bright Horizons Early Learning Center
06.2021 - 09.2023
- Developed and implemented engaging curriculum tailored to diverse learning styles.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive development.
- Collaborated with parents to support children's individual needs and progress assessments.
- Mentored junior teachers in effective classroom management techniques and instructional strategies.
- Enhanced classroom organization by streamlining daily routines and optimizing space utilization.
- Kept classroom and feeding areas clean, neat, and safe.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Promoted development of social, emotional, and communication skills in infants.
- Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Instructional Coach
Bright Horizons Early Learning Center
10.2021 - 03.2022
- Developed and implemented engaging curriculum strategies for diverse learning styles.
- Enhanced teacher effectiveness by providing individualized coaching and professional development opportunities.
- Built and maintained positive relationships with students, parents, colleagues and administrators.
- Collaborated with educators to analyze student assessments and adjust instructional methods.
- Mentored novice teachers, fostering classroom management skills and instructional effectiveness.
- Promoted continuous improvement in teaching practices by leading professional learning communities focused on best practices and research-based strategies.
Infant and Toddler Teacher
Cadence Academy Preschool
11.2020 - 04.2021
- Developed and implemented age-appropriate lesson plans to foster cognitive and social development.
- Created engaging learning environments that encourage exploration and creativity among infants and toddlers.
- Conducted regular assessments of child progress, adjusting teaching methods to meet diverse developmental needs.
- Collaborated with parents to communicate child milestones and address individual concerns effectively.
Account Management
Enterprise Rent-A-Car
01.2019 - 04.2020
- Optimized account management processes for increased efficiency while maintaining high-quality work standards.
- Implemented effective CRM practices to track customer interactions, improving overall account management.
- Achieved high client satisfaction by delivering exceptional account management services.
- Strengthened client relationships by providing exceptional account management and consistent communication.
- Improved account management processes by streamlining communication channels and implementing efficient tracking systems.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Developed strong relationships with clients, fostering trust and open communication for better account management.
- Supported organizational account management duties under direct supervision.
Management Trainee
Enterprise Rent-A-Car
08.2018 - 01.2019
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Shift Leader
Walgreens
03.2017 - 08.2018
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service and inventory management practices.
- Streamlined workflow processes, enhancing efficiency in stock replenishment and product placement.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction through effective communication.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions as needed.
- Implemented loss prevention strategies, reducing shrinkage through staff training and vigilant monitoring practices.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Customer Service Representative
Walgreens
06.2015 - 03.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Master of Social Work - Social Work
Capella University
Minneapolis, MN03-2029
Bachelor of Arts - Communications
University of North Carolina At Greensboro
Greensboro, NC08-2018
Skills
- Classroom accommodations
- Parent-teacher communication
- Multisensory instruction
- Student advocacy
- Customer service
- Customer relations
- Inventory control
- Employee mentoring
- Team leadership
- Multitasking
Certification
CPR and First Aid
Timeline
Resource Teacher
The Goddard School at Ridge Road
06.2025 - Current
Nanny
Triangle Nannies
08.2023 - 06.2025
Instructional Coach
Bright Horizons Early Learning Center
10.2021 - 03.2022
Lead Infant Teacher
Bright Horizons Early Learning Center
06.2021 - 09.2023
Infant and Toddler Teacher
Cadence Academy Preschool
11.2020 - 04.2021
Account Management
Enterprise Rent-A-Car
01.2019 - 04.2020
Management Trainee
Enterprise Rent-A-Car
08.2018 - 01.2019
Shift Leader
Walgreens
03.2017 - 08.2018
Customer Service Representative
Walgreens
06.2015 - 03.2017
Master of Social Work - Social Work
Capella University
Bachelor of Arts - Communications
University of North Carolina At Greensboro