Ayah Lahlou
Wilmington
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Nursery Leader
St. James Episcopal Church
09.2024 - 06.2025
- Maintain a clean environment by changing diapers, potty training children, and regularly sanitizing surfaces
- Create a safe and nurturing environment for all children
- Clearly communicated and coordinated with parents to understand each child’s specific needs
- Effectively interacted with infants and toddlers working towards specific age-appropriate milestones
- Create a fun and interactive environment that both entertained and stimulated the children
Ice Cream Scooper
Cold Stone Creamery
01.2024 - 06.2024
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Sales Associate
Aeropostale
07.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized and replenished inventory efficiently.
- Improved customer shopping experience by utilizing product knowledge and provide personal recommendations
- Happily guide customers through the process of finding their ideal styles and sizes
- Ensure accurate inventory and timely identifying and reconciling any discrepancies
Cashier
Harris Teeter
04.2022 - 06.2023
- Provide exceptional customer service to 200-300 customers per shift
- Exemplify strong communication skills by working closely with customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Film And Video Production
Cape Fear Community College
Wilmington, NCHigh School Diploma -
John T. Hoggard High School
Wilmington, NC06.2023
Skills
- Fast learner
- Strong communicator
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Relationship building
- Outgoing personality
Timeline
Nursery Leader
St. James Episcopal Church
09.2024 - 06.2025
Ice Cream Scooper
Cold Stone Creamery
01.2024 - 06.2024
Sales Associate
Aeropostale
07.2023 - 01.2024
Cashier
Harris Teeter
04.2022 - 06.2023
No Degree - Film And Video Production
Cape Fear Community College
High School Diploma -
John T. Hoggard High School
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