Awilda DeOlmeda

• Evaluated digital products, website layouts, and application interfaces, providing structured, objective UX/UI feedback that enhanced usability for global researchers.
• Analyzed and responded to complex behavioral, logical, and academic data sets, ensuring data integrity to successfully bypass automated quality checks.
• Managed high-volume independent tasks across multiple digital platforms under tight deadlines, demonstrating effective time management and self-direction.
• Worked remotely to support team projects and communications.
• Gained relevant experience through various roles in similar fields.
• Conducted qualitative research to enhance user experience insights and product development.
• Analyzed user feedback and data trends to inform strategic recommendations for design improvements.
• Collaborated with cross-functional teams to streamline research processes and optimize project outcomes.
• Designed and implemented surveys and tests for usability assessment of digital products.

• Guide managed care and Medicaid members through complex health plan benefits, coverage details, and care options.
• Supported healthcare providers with member eligibility, care coordination, and claims inquiries to ensure seamless service delivery.
• Logged interaction notes, claims details, and member outcomes into internal databases to uphold data integrity and enhance record accuracy.
• Remote

• Register and onboard new members into comprehensive telemedicine programs, including General Medical, Mental Health, and condition management tracks (Hypertension, Weight Management, Diabetes).
• Coordinated and scheduled virtual appointments across general medical, mental health, and nutritional coaching disciplines to enhance member access to care.
• Managed technical support queues to resolve member portal login issues, credential resets, and mobile/web account troubleshooting, improving user experience.
• Delivered omnichannel support via live chat and phone for account management, billing inquiries, and customer complaints, ensuring member satisfaction.
• Diagnose hardware and connectivity issues for member health devices, including blood glucose meters, blood pressure cuffs, and cellular weight scales.
• Oversee medical supply logistics by processing member orders for test strips, lancets, and physical monitoring equipment.
• Complete online medical histories alongside members to ensure accurate documentation for telehealth providers.
• Provided remote assistance to members for technical issues

• Educated potential and existing managed care and Medicaid members on plan benefits, structural coverage changes, and enrollment options, enhancing member understanding during high-volume AEP window.
• Assisted healthcare providers with inquiries on patient eligibility, plan coordination, and enrollment verification, facilitating smoother provider interactions.
• Documented detailed, compliant communication logs in corporate systems, ensuring adherence to stringent healthcare regulatory standards.
• Remote

Human Resource Business Management Coursework (Completed 45 credit hours)