Avery Jones
Durham
Summary
Results driven operations professional with a strong focus on employee development and team success. Experienced in end to end operations management including fleet management, customer service, staff productivity, and training initiatives that support both short and long term sales performance.
Overview
7
7
years of professional experience
Work History
Branch Manager | Vehicle Operations Manager
Hertz Corp
06.2023 - Current
- Trained and coached frontline staff on sales strategies, customer engagement, and performance standards to increase revenue, improve conversion rates, and exceed company sales goals.
- Utilized data-driven reporting to improve operational efficiency through effective fleet management, staffing optimization, and production performance while maintaining company standards and customer service goals.
- Developed and managed relationships with local dealerships and body shops to establish loaner programs and pricing partnerships that increased branch revenue and strengthened long-term business opportunities with not only dealerships and collision centers but their DRPs as well.
- Established and maintained a customer-focused operation that strengthened client retention, increased market preference, and supported overall business growth.
- Analyzed location financial performance to identify operational strengths and opportunities, ensuring current strategies and standard operating procedures supported overall profitability and business goals.
Millwork Sales Specialist (PT)
Home Depot
03.2025 - 04.2026
- Assisted customers with product selection, project planning, and customized millwork solutions while delivering strong sales results and quality customer service.
- Managed quotes, special orders, and project follow-up to strengthen customer relationships and support long-term business growth.
- Coordinated with vendors, installers, and internal departments to ensure accurate ordering, timely delivery, and customer satisfaction throughout the
- Generated sales through consultative selling techniques, product knowledge, and customer-focused service.
Lifeguard
YMCA
01.2022 - 06.2023
- Engaged in various training courses centered around basic CPR & First aid as well as personnel recovery.
- Monitored the safety of guests in and around the pool area.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength and skills around swimming in a positive learning environment.
Machine Operator
City of High Point
09.2021 - 12.2021
- Rebuilt and maintained natural as well as manmade waterways in both urban and rural settings.
- Cleaned and graded ditches, drainage structures, and slopes.
- Operated various light and heavy machinery.
Lifeguard
YMCA
05.2021 - 09.2021
- Monitored the safety of guests in and around the pool area.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength and skills around swimming in a positive learning environment.
- Engaged in various training courses centered around basic CPR & First aid as well as personnel recovery.
Ranch Hand
O2 Ranch
09.2020 - 04.2021
- Operated heavy machinery such as large agricultural tractors, wind rowers, and skid steers. Also included repairs and preventative maintenance on said equipment.
- Performed routine ranch duties including feeding, fencing, water system maintenance, and general land upkeep to maintain efficient operations.
- Assisted during calving seasons with newborn livestock care, herd monitoring, and identification of health concerns to support animal wellbeing and reduce losses.
Floor Associate
Home Depot
07.2019 - 09.2020
- Provide customer service throughout the lumber and building materials department such as filling orders (commercial & residential), and sourcing merchandise to best fit customer needs.
- Operated various equipment such as propane and electric forklifts, saws, order pickers, etc.
Education
Computer Science
Guilford Technical Community College
JamestownGeneral Studies
University of North Carolina Greensboro
Greensboro, NC05.2019
High School Diploma -
Middle College @UNCG
05.2019
Skills
- Sales training
- Financial analysis & performance reporting
- Operational efficiency & process improvement
- Data analysis
- Sales strategy
- Fleet management
- Customer service / engagement
- Policy implementation & compliance monitoring
- Large-scale staff management
- Microsoft office
Timeline
Millwork Sales Specialist (PT)
Home Depot
03.2025 - 04.2026
Branch Manager | Vehicle Operations Manager
Hertz Corp
06.2023 - Current
Lifeguard
YMCA
01.2022 - 06.2023
Machine Operator
City of High Point
09.2021 - 12.2021
Lifeguard
YMCA
05.2021 - 09.2021
Ranch Hand
O2 Ranch
09.2020 - 04.2021
Floor Associate
Home Depot
07.2019 - 09.2020
Computer Science
Guilford Technical Community College
General Studies
University of North Carolina Greensboro
High School Diploma -
Middle College @UNCG