Ava Cornelius
Greensboro
Summary
Dedicated Assistant Team Leader skilled in mentoring staff and resolving operational challenges. Expertise in team building and maintaining service standards, committed to delivering exceptional experiences and contributing to overall team success.
Overview
20
20
years of professional experience
Work History
Assistant Team Leader
Carolina Panthers / BEST Management
Charlotte
07.2016 - Current
- Supervised staff during NFL game days and live events to ensure operational plans executed smoothly.
- Directed daily assignments, monitored performance, and enforced safety and service standards.
- Resolved guest concerns and staff issues as primary escalation point in real time.
- Acted as Team Leader when needed, making critical decisions to maintain event flow.
- Mentored staff through coaching and feedback to promote professional development.
- Fostered a positive team culture focused on fan experience and operational excellence.
Research Adjustment Analyst
Bank of America
Greensboro
03.2006 - Current
- Led project planning and operational execution for 10+years, ensuring consistent alignment with organizational goals and service standards.
- Acted as subject matter expert, supporting training initiatives and guiding team members through complex processes.
- Ability to analyze workflow and performance trends to identify risks and recommend improvements for informed decision-making.
- Collaborated with leadership and cross-functional teams to actively resolve problems.
- Entrusted with sensitive and confidential information over an extended period, demonstrating professionalism, accountability, and consistency.
Guest Services Assistant
Greensboro Coliseum
Greensboro
03.2018 - 03.2020
- Provided leadership support for front-of-house operations during concerts and large-scale events.
- Guided staff during high-attendance events to ensure smooth guest flow and service quality.
- Proactively identified and resolved guest concerns, escalating issues as necessary and maintaining professionalism.
- Coordinated with multiple departments to secure operational continuity and enhance guest satisfaction.
Education
Some College (No Degree) - Business
Rowan-Cabarrus Community College
Salisbury, NC01-1977
High School Diploma -
West Roman High School
8050 NC-801 Mount Ulla01-1976
Skills
- Staff supervision
- Customer relationship management
- Performance monitoring
- Workflow analysis
- Process improvement
- Team building
- Effective communication
- Professionalism in service
Timeline
Guest Services Assistant
Greensboro Coliseum
03.2018 - 03.2020
Assistant Team Leader
Carolina Panthers / BEST Management
07.2016 - Current
Research Adjustment Analyst
Bank of America
03.2006 - Current
Some College (No Degree) - Business
Rowan-Cabarrus Community College
High School Diploma -
West Roman High School