Ava Caraballo
Hampstead
Summary
Results-driven shift leader specializing in customer service excellence. Demonstrated conflict resolution skills and commitment to maintaining a safe, sanitary environment. Experienced in training staff and ensuring adherence to operational standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
Hampstead
05.2023 - Current
- Oversaw daily operations to ensure adherence to company standards and enhance overall service quality.
- Delivered exceptional customer service and resolved guest concerns promptly.
- Conducted training for new staff on food safety and customer service protocols to uphold service excellence.
- Ensured cleanliness and organization of store environment to promote a welcoming atmosphere for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Topsail High School
Topsail05-2024
Some College (No Degree) - Nursing
University of North Carolina At Wilmington
Wilmington, NC06-2026
Skills
- Customer service
- Time management
- Team leadership
- Food safety protocols
- Conflict resolution
- Health and safety compliance
- Positive attitude
- Operations management
- Strong verbal and written communication
Certification
- American Red Cross - First Aid, CPR, AED
Timeline
Shift Leader
Jersey Mike's Subs
05.2023 - Current
High School Diploma -
Topsail High School
Some College (No Degree) - Nursing
University of North Carolina At Wilmington