AVA BANKERT
Fayetteville
Summary
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
IU Health Physicians
Avon, IN
09.2025 - 02.2026
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed specimens accurately for laboratory analysis, adhering to established protocols and standards.
- Maintained inventory of supplies, ensuring availability of necessary materials for efficient operations.
- Trained new phlebotomists on best practices and organizational procedures to enhance team performance.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Scheduled patients in person and over the phone
Server/Manager
Bub's Burgers and Ice Cream
Zionsville, IN
09.2019 - 09.2025
- Managed restaurant closing duties by restocking items and reconciling cash drawers.
- Helped customers select food and beverages by presenting menu and offering suggestions or recommendations.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
- Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime.
- Counted money and made bank deposits.
- Answered all phone calls in regards to catering, employee help, and customer assistance
Server
Texas Roadhouse
Zionsville, IN
12.2023 - 03.2024
- Managed multiple tasks in a fast-paced environment while maintaining composure.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Resolved customer complaints and inquiries in a timely manner.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
General Sales Representative
Nothing Bundt Cakes
Whitestown, IN
02.2021 - 06.2021
- Identified target markets and developed strategies to increase sales volume.
- Managed daily operations within assigned territory including scheduling meetings with potential clients.
- Performed regular inventory checks to ensure sufficient stock availability for customer orders.
- Developed customer relationships and increased sales by providing excellent customer service.
- Performed cleaning tasks, keeping store neat and organized.
Education
Bachelor of Science - Healthcare
Ivy Tech Community College
Indianapolis, IN2027
High School Diploma -
Zionsville Community High School
IN05-2023
Skills
- Quality Assurance
- Resolving issues
- Reliable
- Hospitality service expertise
- Relationship Building
- Time Management
- Calm Demeanor
- Responsible
- Patient care
- HIPAA compliance
- Patient support
- Customer communications
Certification
Restricted Employee Permit
Timeline
Phlebotomist
IU Health Physicians
09.2025 - 02.2026
Server
Texas Roadhouse
12.2023 - 03.2024
General Sales Representative
Nothing Bundt Cakes
02.2021 - 06.2021
Server/Manager
Bub's Burgers and Ice Cream
09.2019 - 09.2025
Bachelor of Science - Healthcare
Ivy Tech Community College
High School Diploma -
Zionsville Community High School