Autumn Walters
Morven
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
United Healthcare
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Navigated multiple computer systems and databases at once to provide correct and factual information.
- Independently completed clear and accurate documentation for every call received.
- Used clear, simple language when explaining information to customers to ensure understanding.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Learned multiple systems and databases to ensure most accurate and precise information was provided to all members.
- Met and maintained performance goals required for job performance.
MANAGER
The Caffinated Cow
07.2021 - 09.2023
- Supervises all associates
- Interviews prospective new hires/ trains all new hires
- Manages all in store operations as well as weekly inventory
- Continuing support for team building within the company
- Customer Service - serving customers within a timely manner
REPAIR DEPARTMENT MANAGER
Kay Jewlers
08.2020 - 04.2021
- Assisted with incoming calls from customers
- Asked "probing questions" to evaluate the customer's needs correctly
- Connected with internal Repair Department to ensure warranties were in place
- Participated in multiple trainings to expand internal knowledge
SALES ASSOCIATE
Kay Jewlers
10.2019 - 08.2020
- Facilitated an average of 30 cold calls/sales leads per week
- Exceeded sales goals monthly
- Followed up with customers to maintain relationships and ensure customer satisfaction
Education
DIPLOMA WITH HONORS -
Chesterfield High School
Skills
- Microsoft Office
- Ability to listen skillfully, collect relevant information and determine immediate and future needs
- Customer Relations
- Computer Proficiency
- Time Management
- Problem-Solving
- Retail Management
- Proficient conflict management skills
- Written and oral communication
- Empathy Display
- Policy Knowledge
- Customer Support
Timeline
Customer Service Representative
United Healthcare
09.2023 - Current
MANAGER
The Caffinated Cow
07.2021 - 09.2023
REPAIR DEPARTMENT MANAGER
Kay Jewlers
08.2020 - 04.2021
SALES ASSOCIATE
Kay Jewlers
10.2019 - 08.2020
DIPLOMA WITH HONORS -
Chesterfield High School
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