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Autumn Stroud

Taylorsville

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Enthusiastic Lead Teacher brings 4 years of experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

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8
8
years of professional experience

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Customer Service Representative

Relic Wood LLC
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Lead Teacher

Bethlehem Baptist Childcare Development Center
04.2019 - 02.2023
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

Waitress/Cashier

Hickory Smoke House BBQ
11.2015 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

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GED -

Catawba Valley Community College
Hickory, NC
06.2019

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  • Managing Multiple Tasks
  • Money Handling Abilities
  • Customer Service
  • Microsoft Word

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  • CPR
  • SIDS
  • First Aid
  • Fire Safety
  • Serve Safe
  • Completed extra training to further help students under care.

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Customer Service Representative

Relic Wood LLC
02.2023 - Current

Lead Teacher

Bethlehem Baptist Childcare Development Center
04.2019 - 02.2023

Waitress/Cashier

Hickory Smoke House BBQ
11.2015 - 04.2019

GED -

Catawba Valley Community College
Autumn Stroud