Autumn Stroud
Taylorsville
Summary
Enthusiastic Lead Teacher brings 4 years of experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Relic Wood LLC
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Lead Teacher
Bethlehem Baptist Childcare Development Center
04.2019 - 02.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Waitress/Cashier
Hickory Smoke House BBQ
11.2015 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Catawba Valley Community College
Hickory, NC06.2019
Skills
- Managing Multiple Tasks
- Money Handling Abilities
- Customer Service
- Microsoft Word
Accomplishments
- CPR
- SIDS
- First Aid
- Fire Safety
- Serve Safe
- Completed extra training to further help students under care.
Timeline
Customer Service Representative
Relic Wood LLC
02.2023 - Current
Lead Teacher
Bethlehem Baptist Childcare Development Center
04.2019 - 02.2023
Waitress/Cashier
Hickory Smoke House BBQ
11.2015 - 04.2019
GED -
Catawba Valley Community College