Autumn Rhoades
Hays
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Financial Counselor
Atrium Health Wake Forest Baptist Wilkes Medical Center
05.2022 - Current
- Greets patients when entered office
- Completes the registration process by verifying and / or updating patient demographic and insurance information if changes or additions have occurred
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Educated patients on available financial assistance programs, increasing their access to necessary healthcare services.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Contributed to policy development on patient financial services, aligning practices with industry standards and legal requirements.
Front Desk Administrative Assistant
Wilkes County Department of Social Services
02.2021 - 05.2022
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Ability to type with accuracy and reasonable speed
- Supported staff members with various administrative tasks to improve overall workflow.
- Improved communication between departments through timely and accurate message delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Able to schedule appointments and meetings
- General knowledge of Microsoft Word, Microsoft Outlook, and Microsoft excel.
Education
Associate in Criminal Justice Technology -
Wilkes Community College
05.2020
High School Diploma -
North Wilkes High School
06.2017
Skills
- Efficient in Microsoft Word, Excel, Powerpoint
- Encompass Hyperspace
- OnBase
- Onpoint
- Relationships and rapport
- Telephone Etiquette
Timeline
Financial Counselor
Atrium Health Wake Forest Baptist Wilkes Medical Center
05.2022 - Current
Front Desk Administrative Assistant
Wilkes County Department of Social Services
02.2021 - 05.2022
Associate in Criminal Justice Technology -
Wilkes Community College
High School Diploma -
North Wilkes High School
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