Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Towler

Goldsboro

Summary

Experienced telecommunicator with a proven track record in emergency communication and crisis management. Thrives in high-pressure situations, ensuring accurate and timely dispatch of emergency services. Strong multitasking skills and excellent communication abilities to coordinate responses effectively. Seeking a lead position within the agency to showcase telecommunication skills, train new employees, and prepare them for the job.

Overview

6
6
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

County Of Wayne
04.2024 - Current
  • Coordinated emergency response efforts with law enforcement, fire, and medical personnel to ensure public safety.
  • Utilized computer-aided dispatch (CAD) systems to log incidents and manage resource allocation efficiently.
  • Monitored and prioritized incoming calls, assessing urgency to dispatch appropriate units rapidly.
  • Provided critical information to first responders during high-pressure situations, enhancing situational awareness.
  • Implemented process improvements in call handling procedures to reduce response times and enhance accuracy.
  • Conducted regular performance reviews of dispatch operations, identifying areas for training and development opportunities.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.

Barista Trainer

Starbucks
05.2020 - Current
  • Meticulously managed the cashflow operations totaling $2,000-$10,000 per shift.
  • Devoted myself to memorize and craft a vast array of beverages in a fast-paced environment
  • Provided friendly customer service all while remaining calm during periods of high volume.
  • Learned new drinks and procedures first, and coached all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 30 food items.
  • Upheld all local and Federal COVID-19 safety protocols including increased sanitation, enforcing mask policies, and ensuring a limited capacity.

Restaurant Hostess

Olive Garden Restaurant
09.2019 - 05.2020
  • Warmly Greeted and escorted guest to their assigned tables, seating 300-500 people per shift.
  • Presented menus and daily specials to guest while ensuring they had napkins, bread, and silverware.
  • Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned a table and satisfied with their service.
  • Swiftly and gently addressed any customer complaints or concerns, escalating to management when necessary.
  • Coordinated 50-100 reservations per shift through phone and online platforms.
  • Upheld all local and Federal COVID-19 safety protocols including increased sanitation, enforcing mask policies, and ensuring a limited capacity.

Hardee's

Hardee's
01.2019 - 09.2019
  • Operated drive through services including taking orders, handling payment , and food delivery in a prompt but friendly maner.
  • Mastered POS systems to handle payments $2,000- $7,000 per shift.
  • Prepared raw food materials to cook over 30 menu items to feed 200-1000 customers per day.
  • Provided exceptional customer service that resulted in returning customers.

Education

Associate of Science -

Lenoir Community College
Kinston, NC

High School Diploma -

Lenoir Community College
Kinston, NC
05.2019

Skills

  • Conflict Resolution

  • Customer Service

  • Team Leadership

  • Written Communication

  • Collaboration

  • Call prioritization

  • Stress tolerance

  • Computer skills

  • CPR and first aid

  • Active listening

  • Teamwork and collaboration

  • Emergency response procedures

Certification

  • ETC - Emergency Telecommunicator
  • EMD - Emergency Medical Dispatch
  • EFD - Emergency Fire Dispatch
  • EPD - Emergency Police Dispatch
  • CPR - Cardiopulmonary Resuscitation

Timeline

911 Telecommunicator

County Of Wayne
04.2024 - Current

Barista Trainer

Starbucks
05.2020 - Current

Restaurant Hostess

Olive Garden Restaurant
09.2019 - 05.2020

Hardee's

Hardee's
01.2019 - 09.2019

High School Diploma -

Lenoir Community College

Associate of Science -

Lenoir Community College

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Austin Towler