AUSTIN SIMS
Statesville
Summary
- With 9 years of experience in the customer service and sales industry, I am a results-driven, strategic sales professional I am very
- Customer-focused and high-energy team member with experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management.
- Individual who is self-motivated and has excellent skills in guest relations and up-selling products and services. I am very dedicated and a quick learner with new changes. Customers are my number one priority, and will make sure they are satisfied by the end of our conversation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freight Unloader
Capstone Logistics LLC.
07.2025 - 11.2025
- Operated forklifts and pallet jacks to efficiently unload shipments.
- Inspected incoming materials for quality and accuracy upon arrival.
- Collaborated with team members to streamline unloading processes.
- Maintained cleanliness and organization in unloading areas for safety compliance.
- Trained new staff on unloading procedures and safety protocols.
- Assisted other team members in navigating large loads.
- Loaded packages onto pallets and into staging areas as directed.
Plumber's Assistant
HMI
04.2025 - 07.2025
- Assisted in installation and maintenance of plumbing systems, ensuring adherence to safety standards.
- Collaborated with lead plumbers to troubleshoot and resolve plumbing issues efficiently.
- Maintained tools and equipment, ensuring readiness for daily tasks and compliance with safety protocols.
- Supported customer service efforts by communicating effectively with clients regarding plumbing concerns.
Meat Cutter
Publix
07.2024 - 03.2025
- Operated various cutting tools to process meat efficiently and safely.
- Ensured product quality by inspecting cuts for consistency and freshness.
- Maintained cleanliness of work areas in compliance with health regulations.
- Collaborated with team members to optimize workflow during peak hours.
- Trained junior staff on proper cutting techniques and safety procedures.
Office Administrative Assistant
Cross Country Mortage
01.2024 - 03.2024
- Coordinated office operations, ensuring efficient workflow and effective communication among staff.
- Managed scheduling for meetings and appointments, optimizing time management for executives.
- Developed filing systems that improved document retrieval speed and organization.
- Assisted in preparation of reports and presentations, enhancing clarity and professionalism.
Sales Representative
Sunrise Camping Center
09.2023 - 01.2024
- I am one of the top Sales people at this company, and have helped it grow over the past 4 months.
- Cultivated strong customer relationships to enhance loyalty and repeat business.
- Developed comprehensive product knowledge to effectively address customer inquiries and needs.
Amazon Delivery Driver
Chenoweth Logistics Solutions
09.2023 - 11.2023
- I delivered packages and had excellent reviews from customers. Also dispatched.
- Delivered packages efficiently, ensuring timely arrival at designated locations.
Internship
Tim gold dog training LLC
06.2022 - 02.2023
- Also doing an apprenticeship on learning the business and marketing side of the company too.
- Handled all the incoming clients, and set up everything from the start of the training program to the end.
- Answered all incoming calls to help customers with their questions and concerns.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving any issue that the client had with their dog.
- Solved many issues with different behavioral problems with dogs, improved operations by contributing ideas and solutions to the problems that we would encounter, and provided excellent customer service.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Had an excellent attendance record and was always on time for work.
- Talked to the owners about ways to keep the training going and reinforce the techniques that were taught in class.
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
- Saved hundreds of dollars each week by putting in place cost-cutting measures (helping the owner with the financial income and what we were allowed to spend in a month) that addressed long-standing issues.
Assistant Meat Manager
Publix Super Market at North Pointe Shopping Center
03.2018 - 06.2022
- Assisted Thousands of customers by answering questions, responding to inquiries, and handling phone requests in the time span of 4 years with the company.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Saved thousands of money for the department and company, by putting in place cost-cutting measures that addressed long-standing issues.
- Oversaw the delivery of trucks that we would receive, and make the inventory was accurate.
- Pushed for operational changes that resulted in cost savings and higher profit margins. (Like teaching the meat cutters how to save in different margins of beef {where we could make more money oppose to making less, but selling the same exact product we were selling}).
- Prepared hundreds of custom meat orders, cut requests, and wholesale services on a daily basis.
- Examined departmental documents to determine how they should be distributed and filed.
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
- Increased customer satisfaction by Guaranteeing customers would be satisfied by the end of their experience with the company.
- Cut meats according to customer requests and answered questions about specialty items.
- Helped the Meat Manager maintain profit margins in line with sales goals, expenses, price changes, and waste management.
- Entered data into oasis system, including scheduling, labor demands, time card editing, ETC.
- Correctly wrapped, weighed, and labeled cuts to price hundreds of orders every day.
- Checked the temperature of the meat for safety and quality, and I kept an eye on the heat conditions to make sure they were stable.
- Reduced meat waste by 30% through effective meat cutting, and training the meat cutters how to save meat while cutting, as well making product out of "waste".
- Trained meat department employees and oversaw product placement, rotation, signage, and display activities to ensure a positive customer experience.
- Followed refrigerated equipment maintenance contracts and schedules to avoid high repair costs and unexpected damages.
Personal Assistant
Tim & Mitchell Gold
06.2017 - 02.2018
- I handled their everyday task, and had them properly set up for them each day so they would not have to worry about any distractions to do their jobs.
- Entrusted with handling confidential and sensitive situations in a professional capacity.
- Handled all incoming information requests for several busy executives.
- Oversaw residential property operations and helped clients prepare their homes.
- Kept meticulous records of household inventory and maintenance schedules.
- Organized and planned family vacations.
- Meetings are scheduled and coordinated by me.
- Was in charge of screening personal and business calls and directing them to the appropriate party.
- Established professional relationships with trustworthy vendors such as dry cleaners, tailors, and designers.
- Was in charge of inbound and outbound correspondence, which included mail, email, and faxes.
- Worked closely with key accounts to provide targeted administrative assistance, such as estate, household, and property management.
- Picked up and dropped off clients at the airport.
- Am in charge of data collection and database entry.
- I'm in charge of creating payment and receipt vouchers.
- Was in charge of personal and professional calendars, as well as coordinating appointments for upcoming events.
- Organized computer-based information and filed paperwork.
- Dealt with a large number of phone calls and emails.
- Kept track of household expenses and set aside money for necessities like groceries and utility bills.
- Consistently received positive feedback from guests on performance reviews.
- Used my personal and professional networks to find, acquire, and manage new clients.
- Basic banking and bookkeeping tasks were completed by me.
- Handled confidential information with complete discretion.
Customer Service Team Lead
Food Lion
07.2012 - 06.2017
- While at my time with Foodlion I learn every department in the store, Bakery, Meat, Produce, and last grocery.
- I assisted Thousands of customers by answering questions, responding to inquiries, and handling phone requests in the time span of 5 years.
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.
- Was in charge of representing (Going to different stores to train/help new stores.
- Provided each customer with a high level of service and support, paving the way for future business opportunities.
- Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.
- Held each member of my team accountable for meeting brand and performance objectives.
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Updated the price tags on clearance products.
- Oversaw a wide range of customer service and administrative tasks in order to quickly and effectively resolve customer issues.
Education
High School -
Newton-Conover High School
Newton, NC12.2014
Skills
- Pallet jack operation
- Order picking experience
- Efficient work pace
- Package handling
- Proper lifting techniques
- Workplace safety
- Heavy machinery operation
- Equipment operation
- Strong math skills
- Customer service
- Critical thinking
- Data entry
Certification
- Food Handler Certification
- Driver's License
Timeline
Freight Unloader
Capstone Logistics LLC.
07.2025 - 11.2025
Plumber's Assistant
HMI
04.2025 - 07.2025
Meat Cutter
Publix
07.2024 - 03.2025
Office Administrative Assistant
Cross Country Mortage
01.2024 - 03.2024
Sales Representative
Sunrise Camping Center
09.2023 - 01.2024
Amazon Delivery Driver
Chenoweth Logistics Solutions
09.2023 - 11.2023
Internship
Tim gold dog training LLC
06.2022 - 02.2023
Assistant Meat Manager
Publix Super Market at North Pointe Shopping Center
03.2018 - 06.2022
Personal Assistant
Tim & Mitchell Gold
06.2017 - 02.2018
Customer Service Team Lead
Food Lion
07.2012 - 06.2017
High School -
Newton-Conover High School
Assessments
- Customer service — Proficient April 2024 Identifying and resolving common customer issues Full results: Proficient
- Sales skills — Proficient April 2024 Influencing and negotiating with customers Full results: Proficient
- Administrative assistant/receptionist — Proficient May 2024 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Veterinary technician — Proficient May 2024 Providing medical care to animals in a veterinary setting Full results: Proficient
- Retail customer service — Proficient May 2024 Responding to customer situations in a retail setting Full results: Proficient
- Medical receptionist skills — Proficient May 2024 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Work style: Reliability — Proficient May 2024 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Customer focus & orientation — Proficient April 2024 Responding to customer situations with sensitivity Full results: Proficient
- Work style: Productivity — Proficient May 2024 Tendency to work quickly and efficiently Full results: Proficient
- Food service: Customer situations — Proficient April 2024 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Call center customer service — Proficient May 2024 Demonstrating customer service skills in a call center setting Full results: Proficient
- Attention to detail — Proficient May 2024 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.