Austin Rainey
Mooresville,NC
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host
Red Robin
07.2020 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Lake Norman High School
Mooresville, NC06-2020
Skills
- Customer service expertise
- Team collaboration
- Multitasking proficiency
- Effective time management
- Order accuracy
- Calm demeanor
- Positive and professional
Timeline
Host
Red Robin
07.2020 - Current
High School Diploma -
Lake Norman High School
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