AUSTIN PETTIBONE
Jacksonville
Summary
Ambitious working mother who offers excellent interpersonal communication, relationship management, customer service and presentation skills. Customer service is of huge importance to me as a person as well as in the career world. Helping people in general is of utmost priority to me.
Overview
10
10
years of professional experience
Work History
Processing Assistant
Onslow County Department of Social Services
07.2021 - Current
- Manage Adoption Assistance Files, Maintain the Staff filing Cabinets, Order Forms and documents needed, Created Case Files, Create labels for files, Make annual letters and mail them to Adoption Assistance clients, Review Casefiles, Verify and locate client demographic information, Facilitate client communication with the State in regards to adoption assistance, Data Entry, Create excel spreadsheets and keep track of data, Typing
Patient Access Clerk
Onslow Memorial Hospital
09.2019 - 07.2021
- Aided patients in completing check-in and payment forms, Collected copayments and kept track of my finances on a daily basis, Reconciled deposits and credit card payments every day, Checked patients in, Verified patient demographic information, Input patient information and verified Insurance information, Created schedule daily of my team members, Answered questions for patients as well as assisted with solving issues, Corrected errors when found
Vacation Reservationist
Century 21 Action
07.2016 - 08.2018
- Ensured that all calls were followed up on with confirmations and the distribution of requested information, Scheduled customer vacations, Answered phone calls, Replied to emails and web chats, Prepare check-in packets for guests, Answered customer questions, Placed beach rental orders for guests, Troubleshot air conditioning issues, Assisted in correcting any Wi-Fi issues at properties, Mailed out confirmation packets, Processed payments
Certified Framing Expert
Michaels Crafts Store
09.2014 - 06.2016
- Answered questions regarding the store and its merchandise, Demonstrated use and care of merchandise, Greeted customers and ascertained customers' needs, Helped customers with questions, problems and complaints in person and via telephone, Stocked shelves and supplies and organized displays, Organized racks and shelves to maintain the visual appeal of the store, Developed positive customer relationships through friendly greetings and excellent service, Trained and served as a peer coach for new sales associates, Put together customers artwork in a timely manner, Helped design the look the customer is looking for
Education
Bachelors - Exercise Science
Concordia University, St. Paul
Saint Paul, MNSome college - Biological Science
Clemson University
Clemson, SCHigh School -
Spring Valley High School
Columbia, SC01.2012
Skills
- Customer service-oriented
- Microsoft Office
- Detail-oriented
- Excellent Teamwork
- 75 WPM typing skills
- Excellent Communication Skills
- Social Media Knowledge
- Appointment Scheduling
- Problem-solving skills
- Planning/Coordinating
- Leadership Abilities
- HIPPA compliance
- Time Management
- Document Filing
- Deadline Driven
- Travel Administration
Timeline
Processing Assistant
Onslow County Department of Social Services
07.2021 - Current
Patient Access Clerk
Onslow Memorial Hospital
09.2019 - 07.2021
Vacation Reservationist
Century 21 Action
07.2016 - 08.2018
Certified Framing Expert
Michaels Crafts Store
09.2014 - 06.2016
High School -
Spring Valley High School
Bachelors - Exercise Science
Concordia University, St. Paul
Some college - Biological Science
Clemson University
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