Austin Percival
Dialysis Technician
Albemarle
Summary
Energetic, compassionate, and detail-focused individual with thorough understanding of patient care and customer service. Adept in navigating interpersonal relationships, whether with a brief interaction or more long-term colaboration. Committed to delivering high-quality care and improving outcomes through attentive and empathetic service.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
06.2023 - Current
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Facilitated smooth transitions between shifts through thorough handover reports highlighting key aspects of each patient's condition and treatment progress.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Improved clinic workflow by maintaining clean and organized workstations, minimizing downtime between patients.
- Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
Direct Care Worker
Gha Autism Supports
12.2017 - 06.2023
- Documented vitals, behaviors, and medications in client medical records.
- Planned healthy meals, and cooked meals to provide adequate nutrition for client wellbeing.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
Customer Service Representative
E-470 Public Highway Authority
09.2016 - 10.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and paying bills online, improving overall user experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Barista
Starbucks
06.2011 - 10.2017
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
No Degree - General Studies
Metropolitan State University of Denver
Denver, CO 05.2001 -
No Degree - Youth Ministry
Ozark Christian College
Joplin, MO 05.2001 -
High School Diploma -
Ponderosa High School
Parker, CO 05.2001 -
Skills
Adaptable to change
Team player
Interpersonal communication
Active listening
Customer service
Conflict resolution
Detail Oriented
Can receive constructive criticism
Certification
CCHT - Certified Clinical Hemodialysis Technician
Timeline
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
06.2023 - Current
Direct Care Worker
Gha Autism Supports
12.2017 - 06.2023
Customer Service Representative
E-470 Public Highway Authority
09.2016 - 10.2017
Barista
Starbucks
06.2011 - 10.2017
No Degree - General Studies
Metropolitan State University of Denver
05.2001 -
No Degree - Youth Ministry
Ozark Christian College
05.2001 -
High School Diploma -
Ponderosa High School
05.2001 -
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