Austin Parker
Monroe
Summary
State and nationally certified EMT-Basic graduate. Possessing comprehensive knowledge of emergency medical procedures, patient assessment, and patient stabilization. Eager to learn and improve in a new environment, while utilizing effective communication skills, and conflict resolution abilities. Passionate about supporting local community by being a part of a local emergency response team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Scooter's Coffee
08.2023 - 03.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Computer And Information Sciences
South Piedmont Community College
1851 S Piedmont St, Monroe, NC 2811005-2022
Skills
- Customer service focus
- Employee training
- Staff supervision
- Conflict resolution
- Work delegation
- Strong verbal and written communication
- Time management
- Multitasking Abilities
Certification
- EMT - Certified Emergency Medical Technician
- EVOS Certification
- BLS/CPR Certification
- NIMS Certification
Timeline
Shift Lead
Scooter's Coffee
08.2023 - 03.2025
Computer And Information Sciences
South Piedmont Community College
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