Austin O'Brien
Bolivia
Summary
Driven small business owner with a proven track record in customer communication and business management. Through my own hard work i created a popular brand of automotive detailing, I enhanced customer satisfaction while leading a team to boost productivity. I always paid attention to customer expectations on each job and exceeded those expectations while creating long lasting relationships with clientele. Skilled in automotive detailing services and certified in ceramic coating installations. I excel in fast paced work environment, communicating with team members as well as customers to get jobs done efficiently while delivering quality results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self Employed Services
06.2017 - 07.2025
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service through communication with customer needs/expectations.
- Kept up to date invoices of all customers/jobs performed on a daily basis.
- Performed all auto/marine detailing services including but not limited too; exterior detailing, interior detailing, paint corrections, ceramic coating installations, etc.
- Maintained business phone operations to schedule appointments and consultations with customers.
- Hosted business events such as cars and coffee to attract new clientele and maintain relationships with current customer base, vended at various car shows, town events to increase business presence.
Service Advisor
Coventry Motorcar
08.2016 - 05.2017
- Maintained high customer satisfaction standards to meet or exceed expectations.
- Increased performance by monitoring team member productivity and providing feedback.
- Maintained product inventory, and ordered parts/product when needed.
- Wrote workorders, invoices, and estimates daily.
- Maintained business phone and emails to schedule customers for service and provide estimates upon request.
Automotive Detail Technician
Gene Langan Volkswagen
04.2014 - 08.2016
- Maintained dealership lot cars performing exterior washes, waxing, interior vacuuming, shampooing, shining tires, cleaning windows, etc.
- Performed full detail services on used car inventory.
- Performed details on both new and used vehicles before sale.
- Uploaded used car inventory online after performing a detail service.
Education
Bacon Academy
Colchester, CTSkills
- Business management and development
- Business operations leadership
- Planning and execution
- Customer communication
- Automotive detailing
- Boat detailing
- Paint correction/machine polishing
- Certified ceramic coating installer
Certification
- Certified System X Ceramic Coating installer
Timeline
Small Business Owner
Self Employed Services
06.2017 - 07.2025
Service Advisor
Coventry Motorcar
08.2016 - 05.2017
Automotive Detail Technician
Gene Langan Volkswagen
04.2014 - 08.2016
Bacon Academy
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