Austin Jones
Winston Salem,NC
Summary
Account manager experienced in franchise relationship management, performance analysis, and strategic outreach. Proven ability to collaborate with leadership teams and improve partner engagement through data-driven insights and targeted communication strategies. Currently pursuing a finance degree and expanding skills in financial analysis and business operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Account Manager
Tax Protection Plus
10.2024 - Current
- Manage relationships with over 1,700 franchise offices within the Liberty Tax network, supporting adoption of tax resolution and audit defense programs.
- Analyze performance data across franchise locations to identify growth opportunities and improve program utilization.
- Develop targeted communication strategies based on office performance and engagement trends.
- Collaborate with marketing and leadership teams to design outreach initiatives aimed at increasing product adoption.
- Support training and onboarding initiatives for new account managers by contributing to internal documentation and training resources.
- Serve as a key point of contact for franchise partners, resolving operational questions and strengthening partner relationships.
Key Manager
Texas Roadhouse
10.2023 - 10.2024
- Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Led team in implementing operational strategies to enhance customer satisfaction and service efficiency.
- Streamlined inventory management systems, reducing waste and optimizing supply chain operations.
- Analyzed performance metrics to identify areas for improvement, driving continuous growth in service excellence.
Bartender
Texas Roadhouse
10.2021 - 10.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Arts - Finance
Forsyth Technical Community College
Winston-Salem, NC12-2026
High School Diploma -
North Forsyth High School
Winston-Salem, NC06.2018
Skills
- Financial Analysis (Foundational)
- Data Analysis
- Business Operations
- Customer Relationship Management
- Microsoft Office Suite
- Salesforce
- Leadership
- Communication
- Problem Solving
- Time Management
Certification
- CNP - Certified Notary Public
- Introduction to Corporate Finance Certification - Great Learning
Timeline
Lead Account Manager
Tax Protection Plus
10.2024 - Current
Key Manager
Texas Roadhouse
10.2023 - 10.2024
Bartender
Texas Roadhouse
10.2021 - 10.2023
Associate of Arts - Finance
Forsyth Technical Community College
High School Diploma -
North Forsyth High School