Austin Jones
Columbus
Summary
Skilled Service Plumber with background in residential and commercial plumbing. Strengths include knowledge of local codes, ability to diagnose and resolve complex plumbing issues, and superb customer service skills. Have consistently provided reliable solutions, ensuring customer satisfaction and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential service Plumber
T.p. Howard's Plumbing
Fairview
09.2023 - Current
- Installed plumbing systems in residential and commercial buildings.
- Diagnosed plumbing issues and provided effective solutions.
- Maintained and repaired water heaters and drainage systems.
- Conducted routine inspections to ensure code compliance.
- Assisted customers with plumbing inquiries and service requests.
- Trained junior plumbers on safety protocols and best practices.
- Utilized plumbing tools and equipment for efficient repairs.
- Installed, repaired, and replaced water heaters, faucets, toilets, pipes, and other fixtures.
- Responded to emergency service calls regarding plumbing issues.
- Explained repair procedures to customers in an easy-to-understand manner.
- Inspected drainage systems for clogs or blockages.
- Examined and diagnosed plumbing systems to identify problems and develop solutions.
- Performed preventative maintenance and repairs on plumbing systems.
- Replaced worn-out parts like washers and seals, as needed.
- Troubleshot water supply lines for leaks or breaks in pipe connections.
- Performed pipe fabrication, installation, and fitting according to proper specifications.
- Constructed new piping systems from scratch using materials such as copper tubing or PVC piping.
- Identified and located required tools prior to starting each project.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Cut and fit pipes to established measurements.
Owner and Operator
Jones Services
Landrum
11.2022 - 09.2023
- Owner and sole operator
- Specializes in Decks and exterior improvements
- Pressure washing and soft washing
- Handyman jobs
- Diagnosing problems and fixing or fixing a solution
- Managed daily operations for a service-oriented business with a customer-first approach.
- Developed and implemented service protocols to enhance client satisfaction levels.
- Built relationships with clients to foster loyalty and repeat business opportunities.
Line Puller
Arcadia Beverage
Arden
02.2019 - 08.2022
- Operate a forklift to support warehouse operations.
- Pull finished product from the production line.
- Ensure product is not damaged in the warehouse.
- Check expiration dates on products, count cases and pallets.
- Store product in coolers.
- Guarantees oldest product gets sent with new lots using FIFO
ERP Data integrity coordinator
Arcadia Beverage Company
Arden
02.2019 - 01.2021
- Ensure the items being produced are counted and stowed correctly.
- Troubleshoot problems within the ERP system and take necessary actions to prevent/correct those.
- Close out Work orders used to count and track the products.
- Work closely with different entities within the company to allow proper communication and production speeds for the day.
- Oversee the 2nd shift line pullers to make sure products are being stored and moved correctly.
- Assist with shipping needs when a problem arises, and production when needed.
- Help in the management of current inventory.
Material Handler/Forklift Operator
Arcadia Beverage
Arden
02.2019 - 01.2021
- Begin the shift with the correct scheduling and ensure correct product is moved to necessary locations.
- Aid in the receiving of materials and enter them into the Data system for accurate consumption.
- Guarantee all departments stay stocked up on ingredients and materials for smooth operation.
- Aid in the problem solving of missing/misplaced items.
- Count, verify, and adjust inventory when needed.
- Follow safe forklift procedures and rules
Cook/Prep
Conosur
Mills River
09.2018 - 04.2020
- Held the position of A.M. shift lead. I was responsible for opening the restaurant in the morning, and ensuring we had the correct product to provide for the day.
- I also prep, and aid in menu development when a menu change is in order.
Cold Prep Cook
Postero
Hendersonville
04.2018 - 08.2018
- I was required to work a 3 month stage at an upscale restaurant for a final in culinary school.
- I was in charge of the gardemanger side of the kitchen and was held responsible for prepping my station, cleaning it, and making sure we were ready for service.
Grill Cook
Champion Hills Country Club
Hendersonville
12.2016 - 08.2018
- Assemble a variety of dishes based on members preference.
- Produce appetizers within expected time frame.
- Responsible for proper preparation and stocking of all necessary items necessary for service.
- Help with the creation of specials and new menus.
Certified Designated Trainer/Expediter
Red Robin Gourmet Burgers
Westminster
10.2015 - 06.2016
- Hired as a busser and quickly progressed to an expediter and trainer.
- Directed waitstaff on proper food preparation and presentation.
- Ensured appetizers and entrees were delivered within designated time frames.
- Served as liaison between the hospitality team and the kitchen to ensure correct communication.
- Guided the development and training of various Staff members.
- Executed different prepping procedures based on ServSafe protocols.
Delivery Driver
Mountain Office Delivery
Fort Collins
10.2014 - 04.2015
Cook
Matt's Place
Fort Collins
06.2013 - 10.2014
- Bartender in training.
- Created and designed new menu items and specials.
- Developed rapport with regular patrons.
- Resolved disputes between team members.
- Improved flow and productivity of kitchen.
- Increased sanitation throughout entire restaurant by creating cleaning procedures and developing hygienic habits.
- Trained staff on Servsafe protocols.
Education
Associate in Applied Science - Culinary Arts Program
Buncombe Technical Community College
Skills
- Food Prep
- Grill
- Kitchen Staff
- Food Service
- Data Entry
- ERP Systems
- Culinary Experience
- Catering
- Banquet Experience
- Cooking
- Restaurant Experience
- Meat Cutting
- POS
- Host/Hostess
- Management
- Busser
- Kitchen Management Experience
- Supply Chain
- Materials Handling
- Food Production
- Inventory Control
- Serving Experience
- Pricing
- Handyman experience
- Woodworking
- Construction
- Plumbing installation
- Preventative maintenance
- Fixture replacement
- Code compliance
- Customer relationship management
- Service protocol development
- Emergency response
- Water system troubleshooting
- Tool utilization
- Problem solving
- Attention to detail
- Effective communication
- Client relationship building
- Professionalism and ethics
- Inventory management
- Valve repair experience
- Critical thinking capacity
- Video camera inspection usage
- Emergency plumbing response
- Tool and equipment operation
- Drain cleaning proficiency
- Manual dexterity proficiency
- Plumbing fixture troubleshooting
- Attention to detail focus
- Physical stamina and strength
- Soldering and brazing techniques
- Computer literacy basics
- Water heater repair
- Water heater maintenance
- Fixture repair proficiency
- Plumbing
Certification
- ServSafe, 05/01/18, 05/01/22, Knowledgeable in the safe procedures for making and storing foods.
- Food Handler Certificate
- Certified Forklift Operator
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Residential service Plumber
T.p. Howard's Plumbing
09.2023 - Current
Owner and Operator
Jones Services
11.2022 - 09.2023
Line Puller
Arcadia Beverage
02.2019 - 08.2022
ERP Data integrity coordinator
Arcadia Beverage Company
02.2019 - 01.2021
Material Handler/Forklift Operator
Arcadia Beverage
02.2019 - 01.2021
Cook/Prep
Conosur
09.2018 - 04.2020
Cold Prep Cook
Postero
04.2018 - 08.2018
Grill Cook
Champion Hills Country Club
12.2016 - 08.2018
Certified Designated Trainer/Expediter
Red Robin Gourmet Burgers
10.2015 - 06.2016
Delivery Driver
Mountain Office Delivery
10.2014 - 04.2015
Cook
Matt's Place
06.2013 - 10.2014
Associate in Applied Science - Culinary Arts Program
Buncombe Technical Community College