Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Austin Jackson

Durham

Summary

Experienced Director of Operations with a proven track record in financial stewardship, leadership development, and industry-leading hospitality. Successfully drove store profitability up by an average of 13%, overseeing operations management, hiring, labor, inventory, scheduling, payroll, food cost, vendor payments, and invoicing. Achieved a 33% increase in sales and a 4% increase in profits within the first year while building a strong director and leadership team to drive business growth. Recognized by Chick-fil-A Corporate Executives for outstanding performance in profit, sales, and food safety, emphasizing a culture of team support and care that led to exceptional success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Sheetz
11.2023 - Current


  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Facilitated a strong store culture of accountability and teamwork.

Director of Operations

Chick-l-A at Cross Creek Mall
11.2021 - 11.2023
  • Director of Operations roles focused on financial stewardship, leadership development, culture building, operational effeciencies and industry leading hospitality.
  • Ensuring the store reached high profitability with an average of 13%.
  • Responsibilities included but not limited to, Operations Management, Hiring, Labor, Inventory, Scheduling, Payroll, Food Cost, Vendor Payments, and Invoicing
  • Guardian of the Brand, Two Time Symbol and Champions club winners
  • We spent time creating an emphasis on team culture, creating an environment where people feel cared for, which allowed us to have the level of success we achieved.
  • Oversaw day-to-day production activities in accordance with business objectives.

Grand Opening Staff

Chick-l-A Inc
01.2019 - 08.2023
  • Grand Opening Staff is a part time assignment.
  • As a grand opening trainer, the main responsibility is to coach and develop brand new teams and leaders on Chick-fil-A Service and quality expectations
  • I aided in opening 17 stores, in 12 states.

Shift Lead

Chick-l-A West Fayetteville
01.2021 - 11.2021
  • During my time as an area lead I rotated responsibilities in the effort to gain the training needed to become a director
  • I served as a Back of House and Front of House Leader, learning how to drive food quality, food safety, as well as operate an efficient and friendly drive thru and dining room.
  • I served in an HR Role, gaining valuable experience how to have a selective hiring process in order increase retention, and hire for the culture we wanted to create.

Shift Manager

Chick-l-A Raeford Road
05.2018 - 01.2021
  • During the time I served as shift manager, I serve in two main areas in the business, Front of House and back of House operations.
  • Spending most of my time delivering exceptional customer service, food safety, and quality to guest.
  • Ensuring smooth shift operations, cash management, and creating a healthy, development centered workplace during my respective shift.
  • This is where I learned the ins and outs of a high volume, high stakes operation.

Education

Bachelors of Science - Accounting

University North Carolina Pembroke
Pembroke, NC
05.2025

Bacehlors of Science - Accounting

Methodist University
04.2023

Skills

  • Payroll Data Entry
  • Wage/Labor Management
  • Leadership Development
  • Microsoft Office
  • Human Resources
  • NC DOL Employment Law
  • Operations Management
  • Profit and Loss
  • Sales and Brand Growth

Certification

ServSafe Manager, 02/01/22

Timeline

Store Manager

Sheetz
11.2023 - Current

Director of Operations

Chick-l-A at Cross Creek Mall
11.2021 - 11.2023

Shift Lead

Chick-l-A West Fayetteville
01.2021 - 11.2021

Grand Opening Staff

Chick-l-A Inc
01.2019 - 08.2023

Shift Manager

Chick-l-A Raeford Road
05.2018 - 01.2021

Bacehlors of Science - Accounting

Methodist University

Bachelors of Science - Accounting

University North Carolina Pembroke

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