Austin Dotson
Mint Hill
Summary
Detail-oriented professional with a foundation in finance and proven analytical skills. Handles customer service and team leadership responsibilities effectively while ensuring adherence to quality standards. Committed to enhancing customer satisfaction and operational processes in financial services.
Overview
2
2
years of professional experience
Work History
Shift Leader
BP Earps
Mint Hill, NC
07.2025 - Current
- Supervised daily operations ensuring adherence to safety and quality standards.
- Trained new team members on procedures and equipment usage.
- Implemented customer service best practices improving guest satisfaction levels.
- Conducted routine inspections to maintain cleanliness and organization of work areas.
- Resolved customer inquiries and complaints effectively, enhancing overall experience.
- Collaborated with management on process improvements for operational workflows.
- Trained new employees and delegated daily tasks and responsibilities.
Warehouse Associate
Amazon
Charlotte, NC
11.2024 - 07.2025
- Operated material handling equipment to transport items within warehouse efficiently.
- Managed inventory levels through accurate tracking and organization of stock.
- Collaborated with team members to ensure timely order fulfillment and shipping processes.
- Maintained clean and organized work environment to promote safety standards.
- Assisted in loading and unloading shipments, ensuring all items handled properly.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Executed quality control checks on products to uphold company standards before shipment.
- Implemented best practices for inventory control, reducing discrepancies in stock counts.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Shift Leader
Circle K
Charlotte, NC
01.2024 - 12.2024
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Associate of Arts - Finance
Central Piedmont Community College
Charlotte, NC05-2027
Skills
- Cash handling
- Customer service focus
- Team leadership
- Training assistance
- Positive attitude
- Strong verbal and written communication
- Customer service management
- POS system operation
- Sales and upselling
Timeline
Shift Leader
BP Earps
07.2025 - Current
Warehouse Associate
Amazon
11.2024 - 07.2025
Shift Leader
Circle K
01.2024 - 12.2024
Associate of Arts - Finance
Central Piedmont Community College