Aurora Olena
Hope Mills
Summary
Dynamic customer service professional with a proven track record at Manna Church, excelling in conflict resolution and emotional intelligence. Adept at enhancing customer satisfaction through personalized support and effective problem-solving. Committed to maintaining high standards of service and fostering positive relationships, ensuring a welcoming environment for all.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Manna Church
Fayetteville
05.2023 - 02.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Childcare Assistant
Manna Church
Fayetteville
11.2019 - 03.2022
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Observed and monitored the safety of all children in care.
- Ensured compliance with relevant legislation, standards and regulations.
- Responded promptly to incidents or emergencies according to established protocols.
- Provided guidance on social interaction among peers within the group setting.
- Supported the development of individual plans based on the interests and abilities of each child.
Education
GED -
QuiverFull Home School
Hope Mills, NC05-2020
Skills
- Customer service
- Conflict resolution
- Communication skills
- Attention to detail
- Problem solving
- Emotional intelligence
- Multitasking and organization
- Computer proficiency
- De-escalation techniques
Timeline
Customer Service Representative
Manna Church
05.2023 - 02.2025
Childcare Assistant
Manna Church
11.2019 - 03.2022
GED -
QuiverFull Home School
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