Summary
Overview
Work History
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Aurora Garcia

Durham

Summary

Dynamic Dispatch Supervisor with extensive experience at Covenant Delivery Services, adept at logistics coordination and team mentoring. Proven track record in streamlining operations and enhancing efficiency, while fostering a collaborative work environment. Skilled in problem-solving and communication, successfully resolving conflicts and improving team dynamics to meet service demands effectively.

Experienced with operating and maintaining manufacturing equipment efficiently. Utilizes strong problem-solving skills to ensure smooth production processes. Track record of adhering to safety protocols and improving operational efficiency.

Manufacturing professional with proven track record in production operations and process optimization. Known for reliability and adaptability in dynamic environments. Highly skilled in machinery operation and quality control, with strong emphasis on team collaboration and delivering results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor/Truck Driver

Covenant Delivery Services Amazon
10.2021 - 11.2024
  • Supervised team of 50 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed routine maintenance on truck to keep in working order.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Supported new drivers by sharing best practices and insights gained from experience on road.
  • Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.
  • Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
  • Collaborated with team members to streamline processes and improve overall efficiency.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Operated with safety and skill to avoid accidents and delays.

Packaging Operator

Precision Concepts Mebane
09.2020 - 03.2021
  • Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
  • Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
  • Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
  • Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
  • Utilized lean manufacturing principles in daily tasks, contributing to a reduction in operational waste without sacrificing product quality.
  • Conducted regular quality checks to ensure compliance with industry standards and company guidelines for packaged products.
  • Operated tape machines, scales and label printers to package items correctly.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
  • Loaded merchandise into specific packages most suited for product dimensions.

Manufacturing Operator

Impact
12.2005 - 09.2011
  • Operated machining equipment safely with team of operators.
  • Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
  • Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
  • Made sure that products were produced on time and are of good quality.

Skills

  • Mentoring and training
  • Positive communication skills
  • Logistics activities and coordination
  • Dispatch coordination
  • Decision-making
  • Problem-solving
  • Time management
  • Paperwork processing
  • Communication management
  • Team collaboration
  • Active listening
  • Package labeling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 staff members.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • CDV Training - August 2022
  • Certified Last Mile, Covenant Delivery Services - 5 August 2022

Timeline

Dispatch Supervisor/Truck Driver

Covenant Delivery Services Amazon
10.2021 - 11.2024

Packaging Operator

Precision Concepts Mebane
09.2020 - 03.2021

Manufacturing Operator

Impact
12.2005 - 09.2011

Similar Profiles

CREATE PROFILE
Aurora Garcia