AUNG ZAYAR HTUN
Wilmington
Summary
Results-oriented retail leader with a strong background in sales operations, inventory management, and customer engagement. Led initiatives that enhanced store performance and elevated customer satisfaction. Developed and implemented staff training programs, cultivating a motivated team that surpasses performance goals. Focused on delivering an engaging shopping experience that fosters customer loyalty and drives business success.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Brand Specialist
Polo Ralph Lauren (Belk)
Wilmington, NC
06.2026 - Current
- Analyzed market trends and developed targeted brand strategies to strengthen customer engagement and loyalty initiatives.
- Researched industry trends to support product innovation and optimize marketing initiatives.
- Engaged with cross-functional teams to maintain uniformity in brand messaging across various marketing channels.
- Interpreted consumer feedback to inform product development and strengthen customer satisfaction initiatives.
- Crafted and implemented social media content and promotional campaigns to drive increased customer engagement.
- Regularly assessed and optimized merchandise displays to reflect brand standards and attract customer attention.
- Engaged with customers to understand requirements and drive target achievement.
- Developed and delivered presentations to educate associates on product features and benefits.
Counter Manager
Yves Saint Laurent - L'Oreal (Dubai Duty Free)
Dubai, U.A.E
01.2011 - 02.2025
- Enhanced brand positioning and reputation for a leading luxury brand ranked among the top three globally.
- Maintained optimal product presentation by adhering to established planogram and brand guidelines.
- Monitored and executed safety protocols and cleanliness procedures to ensure optimal office and equipment conditions.
- Guided team members in mastering company products and services while fostering a culture of exceptional customer service and appreciation.
- Streamlined daily operations to optimize team performance and meet established goals.
- Create incentive plans, calculate budgets, recruiting, balancing and reshuffling
- Design for activities to improve new products and services (advertising activities, promotion locations, promoters, events)
- Established rapport with new employees and provided guidance to existing staff for career development opportunities.
- Collaborate with all support teams including HR, Marketing, Safety, Loss Prevention,Delivery to meet business smoothly
- Achieved high customer satisfaction by addressing needs effectively. Optimized cash handling procedures to improve transaction efficiency.
- Facilitated in-depth discussions on competitor positioning and market opportunities.
Education
MBA - International Business
UCAM , Spain
Spain02-2022
Bachelor of Science - Chemistry
Dagon University
Yangon, Myanmar11-2004
Skills
- Customer management
- Retail display management
- Inventory management
- Product knowledge
- Goal-setting strategies
- Inventory assessment
- Event logistics management
- Goal planning
- Process optimization
- Team training facilitation
- Performance review
- Problem solving
- Decision making
- Effective communication
- Talent acquisition support
- Operational efficiency
- Candidate evaluation
Accomplishments
- Supervised team of 57 staff members.
- Academic Excellence Award of Westford University, Sharjah, UAE
- Earned the “Employee of the month” Award in 2024 in Dubai Duty Free, Dubai International Airport
- Yearly reached 12-18% vs target achievement
- 3-5% increased market share with competitions market
Languages
English
Full Professional
Burmese
Native or Bilingual
Timeline
Brand Specialist
Polo Ralph Lauren (Belk)
06.2026 - Current
Counter Manager
Yves Saint Laurent - L'Oreal (Dubai Duty Free)
01.2011 - 02.2025
MBA - International Business
UCAM , Spain
Bachelor of Science - Chemistry
Dagon University