AUDREY HICKS
Clayton
Summary
Detail-oriented professional with extensive experience in maintaining accurate records and managing diverse office tasks efficiently. Strong organizational skills and keen attention to detail contribute to the seamless execution of daily administrative duties. Proficient in office software and document management systems, providing essential support that enhances team operations and productivity. Committed to fostering a well-organized work environment that drives success and efficiency.
Overview
37
37
years of professional experience
Work History
Immigration Clerk
Ogletree Deakins
Raleigh, NC
08.2021 - Current
- Managed daily clerical tasks, ensuring accuracy and timely processing of documents.
- Maintained organized filing systems, enhancing retrieval speed for critical documents.
- Assisted in the preparation of legal documents, ensuring compliance with established protocols.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Input data into spreadsheets and databases.
Customer Service Concierge
AMERICAN AIRLINES
Cary, NC
01.1990 - 01.2020
- Managed all aspects of customer service.
- Coordinated all booking for elite passengers.
- Managed accounts
- Worked with customers to ensure satisfaction.
- Dealt with conflict resolution
- Payroll and employee attendance
- Employee care manager.
- Maintained payroll reports
- Data input of all hours and time off request.
Education
High School Diploma -
Enloe High School
Raleigh05-1986
Skills
- Excel
- American Airlines reservation software
- All Windows Office Programs
- Internet based customer service platform
- Administrative support
- Database entry
- File maintenance
- Scanning and copying
Timeline
Immigration Clerk
Ogletree Deakins
08.2021 - Current
Customer Service Concierge
AMERICAN AIRLINES
01.1990 - 01.2020
High School Diploma -
Enloe High School