Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Audrey Harding

Hope Mills

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Manager

BGS LLC
02.2020 - 01.2021
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Monitored service staff performance and provided feedback for improvement.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
  • Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Cleaner

All Pro / 911 Restoration
04.2016 - 03.2018
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Housekeeper

Wingate Hotel
08.2014 - 04.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

Education

Criminal Justice

Fayetteville Technical Community College
Fayetteville, NC
05-2022

Criminal Science

Fayetteville Technical Community College
Fayetteville, NC
05-2022

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Reliable and responsible
  • Customer service
  • Time management
  • Goal oriented
  • Work Planning and Prioritization

Certification

Criminal Justice Technology Forensic Science

Timeline

Service Manager

BGS LLC
02.2020 - 01.2021

Cleaner

All Pro / 911 Restoration
04.2016 - 03.2018

Housekeeper

Wingate Hotel
08.2014 - 04.2016

Criminal Justice

Fayetteville Technical Community College

Criminal Science

Fayetteville Technical Community College

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Audrey Harding