Audrey Camardella
Raleigh
Summary
Driven Insurance Coordinator with 5 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator /Assistant Marketing
Laster Orthodontics
01.2025 - Current
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Contributed to product launches, coordinating logistics and promotional activities for successful market entry.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Obtained prior authorization and precertification for outpatient procedures.
Patient Coordinator
Axiom Dentistry
07.2021 - Current
- Responsibilities include developing care plans, coordinating patient care services and working with patients and their families to ensure patients receive required medical treatment
- Ultimately, work directly with patients, their families and other medical professionals in our medical facility to ensure patients are given the best medical care possible.
- Assisted patients with scheduling appointments, verifying insurance coverage and completing paperwork.
- Developed and implemented patient-centered strategies to ensure efficient workflow in the office.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
Administrative Assistant / Marketing Coordinator
Crescent Valley Dental & Dentures
05.2021 - 09.2021
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Provided cross-coverage support for other administrative personnel.
- Maintained files and filing, keeping sensitive information confidential.
Administrative Assistant
South Data
07.2019 - 03.2020
- Answers telephones, routes calls, takes messages, and provides general information; greets and directs visitors; answers routine inquiries; maintains log of inquiries as required
- Opens and routes incoming mail; distributes correspondence and other material to department staff/faculty.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Parks and Recreation Employee
City Of Raleigh
03.2014 - 08.2018
- Organized special events including sports tournaments, concerts, picnics, festivals.
- Participated in community outreach efforts related to parks and recreation services.
- Greeted new arrivals to activities, introducing to other participants, explaining facility rules and encouraging participation.
- Encouraged positive change by helping individuals recognize patterns of negative thinking that may be contributing towards symptoms of distress.
Education
Bachelor of Science - Marketing Management And Research
UNC Greensboro
Greensboro, NC01-2025
Associate of Applied Science - Business Administration And Management
Wake Technical Community College
Raleigh, NC01.2014
Skills
- Open Dental Software
- OthoTrac Software
- HIPAA
- Interpersonal Skills
- Detailed Oriented
- Problem Solving
- Active Listener
- Customer Service
- Communication
- Teamwork
- Critical Thinking
- Microsoft Office
- Data Entry
- Database Management
- Spreadsheet Analyst
- Patient Care Coordination
- Patient Education
- Office Administration
- Reliability
- Patient Outreach and Follow-Up
- Attention to Detail
- Follow-up care
- Accounts receivable
- Microsoft office
- Sales support
- Dental insurance experience
- Time management
- Attention to detail
- Cash handling
- Professional communication
- Computer skills
Certification
- Business Administrations: Business Core—2020
- Accounting and Financing : Accounting Core—2020
- Google Ad Search — July 2022-2023
- Google Analytics — July 2022-2023
- Hubspot: Email Marketing — August 2022- September 2024
Timeline
Dental Insurance Coordinator /Assistant Marketing
Laster Orthodontics
01.2025 - Current
Patient Coordinator
Axiom Dentistry
07.2021 - Current
Administrative Assistant / Marketing Coordinator
Crescent Valley Dental & Dentures
05.2021 - 09.2021
Administrative Assistant
South Data
07.2019 - 03.2020
Parks and Recreation Employee
City Of Raleigh
03.2014 - 08.2018
Bachelor of Science - Marketing Management And Research
UNC Greensboro
Associate of Applied Science - Business Administration And Management
Wake Technical Community College
WEBSITE, PORTFOLIO AND PROFILES
https://www.linkedin.com/in/audrey-camardella-583061166/
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