Audrey Bell
Murphy
Summary
Results-driven professional with extensive experience in customer service and staff training. Known for creative problem-solving and attention to detail, contributing to enhanced service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Pizza Hut
Bradenton
01.1998 - 05.2005
- Completed day-to-day duties accurately and efficiently.
- Contributed ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by area manager for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Facilitated onboarding sessions for new employees to ensure smooth integration.
- Conducted regular evaluations of training materials for relevance and effectiveness.
- Led workshops on food safety and sanitation practices for kitchen staff.
- Coordinated cross-training initiatives to enhance team versatility and performance.
- Utilized feedback to improve training processes and content.
- Provided ongoing coaching support for employees during their transition period from initial hire through full-time employment status.
- Organized team building activities for the entire restaurant staff.
- Conducted performance reviews with all restaurant employees to identify areas of improvement.
- Facilitated regular meetings between management teams and trainers in order to discuss best practices related to training initiatives.
- Collaborated with other departments within the organization to ensure compliance with company standards and expectations.
- Assisted managers in developing action plans to address any identified employee performance issues.
- Ensured that all necessary certifications were obtained by employees prior to working in the restaurant environment.
- Monitored and evaluated employee progress throughout the training process.
- Maintained accurate records of all completed training sessions including attendance sheets, course evaluations, certificates issued.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality and safety.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained front-of-house staff on restaurant policies and procedures, customer service and communication skills to ensure each customer's positive experience.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and dry storage.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Medical Assistant
St. Joseph’s Hospital
Tampa
06.2001 - 09.2001
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured and recorded vital signs
- Collaborated with nursing staff to facilitate seamless patient care delivery.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Performed phlebotomy on patients for laboratory testing purposes.
- Operated electrocardiogram (EKG) for diagnostic purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Education
Medical Assistant Certificate -
Ultrasound Diagnostic School
Tampa, FL06-2001
Some College (No Degree) - Accounting
Hilssborough Community College
Tampa, FLSome College (No Degree) - Nursing
Hillsborough Community College
Tampa, FLSome College (No Degree) - Nursing
Tricounty Community College
Murphy, NCSkills
- Customer service
- Inventory management
- Effective communication
- Attention to detail
- Creative and critical thinking
- Organization and time management
- Interpersonal communication
- Collaboration
References
References available upon request.
Timeline
Medical Assistant
St. Joseph’s Hospital
06.2001 - 09.2001
Pizza Hut
01.1998 - 05.2005
Medical Assistant Certificate -
Ultrasound Diagnostic School
Some College (No Degree) - Accounting
Hilssborough Community College
Some College (No Degree) - Nursing
Hillsborough Community College
Some College (No Degree) - Nursing
Tricounty Community College