Aubrianna Smithey
Jonesville
Summary
Highly organized and proactive administrative professional with experience supporting daily office operations in fast-paced dental and educational environments. Skilled in calendar management, scheduling, customer service, documentation, billing, insurance verification, and executive support functions. Recognized for strong phone etiquette, attention to detail, adaptability, and the ability to build positive relationships with clients, families, and team members. Proficient in Microsoft Office, Outlook, and office management tasks with a proven track record of managing multiple priorities while maintaining accuracy and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative & Marketing Assistant
Merhoff & Associates Pediatric Dentistry
Winston-Salem, NC
03.2024 - Current
- Manage daily scheduling, appointment coordination, and calendar adjustments in a high-volume office environment, an average of 70 patients daily, while balancing competing priorities.
- Utilize Microsoft daily for scheduling, correspondence, calendar management, and internal communication.
- Serve as a primary point of contact for patients and families, providing exceptional customer service both in person and over the phone.
- Handled 50+ incoming calls daily, providing appointment scheduling, payments, and patient support with professionalism and efficiency.
- Coordinated schedules for providers, helping to maintain efficient patient flow and minimize appointment gaps.
- Process patient payments, assist with billing, verify insurance coverage, and manage patient account information with accuracy and confidentiality.
- Maintain organized digital and physical records, forms, and documentation while ensuring attention to detail and data accuracy.
- Manage supply inventory and ordering items as needed to ensure uninterrupted office operations.
- Train and support newly hired administrative team members on office procedures, systems, and customer service expectations.
- Document meeting discussions, action items, and important information to support communication and follow-through among team members.
- Support office marketing initiatives, social media, community events, and patient engagement efforts.
Classroom Teacher – 5th Grade
Ronda-Clingman Elementary School
08.2023 - 12.2023
- Maintained detailed records, lesson documentation, assessments, and student progress information with accuracy and organization.
- Coordinated communication with families, school leadership, and colleagues regarding student needs and classroom expectations.
- Managed multiple priorities and deadlines while maintaining an organized classroom environment.
- Collaborated with administrators and instructional teams to support curriculum planning and school initiatives.
Waitress
Amalfi's Italian Restaurant
Wilkesboro, NC
05.2022 - 08.2022
- Delivered excellent customer service while managing multiple priorities in a fast-paced environment.
Style Consultant
Target Corporation
Fishers, IN
05.2021 - 07.2021
- Provided personalized customer service and supported daily operational goals in a fast-paced retail environment.
Education
Bachelor of Science - Elementary Education
Appalachian State University
05-2023
Associate in Arts -
Wilkes Community College
12-2020
Skills
- Executive & Administrative Support
- Calendar Management & Scheduling
- Microsoft Office/Google Workspace
- Customer Service & Client Relations
- Billing, Payments & Account Management
- Insurance Verification
- Data Entry & Record Management
- Filing & Document Organization
- Training & Team Support
- Office Operations & Supply Ordering
- Confidential Information Handling
- Written & Verbal Communication
Certification
- Chancellor's List (2021–2023)
- TEFL(Teaching English as a Foreign Language) Certification
- CPR certification
- National Honor Society
Timeline
Administrative & Marketing Assistant
Merhoff & Associates Pediatric Dentistry
03.2024 - Current
Classroom Teacher – 5th Grade
Ronda-Clingman Elementary School
08.2023 - 12.2023
Waitress
Amalfi's Italian Restaurant
05.2022 - 08.2022
Style Consultant
Target Corporation
05.2021 - 07.2021
Bachelor of Science - Elementary Education
Appalachian State University
Associate in Arts -
Wilkes Community College