Aubrey Payne
Sylva
Summary
Detail-oriented professional with expertise in coordinating resident care and training staff. Proven ability to enhance communication among healthcare teams, ensuring compliance with safety regulations and improving patient support.
Overview
6
6
years of professional experience
Work History
Resident Care Coordinator
The Hermitage
Sylva
05.2024 - Current
- Coordinated resident care plans with healthcare professionals and family members.
- Assisted residents with daily living activities and personal care needs.
- Monitored and documented residents' health status and changes in condition.
- Facilitated communication between residents, families, and staff members.
- Ensured compliance with safety and health regulations within the facility.
- Trained new staff on resident care procedures and protocols.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Monitored residents' medical records and documented changes in condition or behavior.
- Served as a liaison between families and guardians and healthcare providers.
- Assisted physicians with treatments orders when necessary.
- Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
- Managed office supplies and maintained inventory for efficient operation.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Organized files and maintained record-keeping systems for easy access.
- Supported team members by performing various administrative tasks as needed.
- Maintained a clean and orderly office environment to enhance productivity.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Medical Assistant
Jackson Medical Associates
Sylva
09.2022 - 05.2024
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Collected and recorded patient medical histories accurately.
- Administered injections and performed basic laboratory tests as needed.
- Educated patients on medication usage and health procedures effectively.
- Maintained cleanliness and organization of examination rooms consistently.
- Handled insurance verification and managed patient billing inquiries promptly.
- Collaborated with medical staff to enhance patient care processes daily.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Registrar
Harris Regional Hospital
Sylva
01.2020 - 09.2022
- Greeted and welcomed visitors in a friendly and professional manner.
- Managed multi-line phone system to direct calls efficiently.
- Maintained a clean and organized front desk area for optimal efficiency.
- Assisted clients with inquiries, providing accurate information promptly.
- Coordinated with various departments to facilitate smooth operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Some College (No Degree) - Healthcare
Southwestern Community College
Sylva, NCHigh School Diploma -
Edmonson County High School
Brownsville, KYSkills
- Care plan coordination
- Health monitoring
- Staff training
- Patient scheduling
- Administrative support
- Problem solving
- Effective communication
- Time management
- Resident documentation
Timeline
Resident Care Coordinator
The Hermitage
05.2024 - Current
Medical Assistant
Jackson Medical Associates
09.2022 - 05.2024
Registrar
Harris Regional Hospital
01.2020 - 09.2022
Some College (No Degree) - Healthcare
Southwestern Community College
High School Diploma -
Edmonson County High School
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