Aubrey Lueck
Wilmington
Summary
Results-oriented professional specializing in customer retention and service excellence. Successfully developed and implemented marketing strategies that significantly boosted customer engagement and satisfaction, while effectively managing daily operations and financial oversight.
Overview
25
25
years of professional experience
Work History
Business owner
Shop.com/Market America
Wilmington
07.2001 - Current
- Created marketing strategies to attract and retain customers, increasing engagement.
- Oversaw financial management, including budgeting and expense tracking.
- Trained and mentored staff to improve service quality and elevate customer satisfaction.
- Managed daily operations to ensure seamless business functionality.
Server
Walker Brothers
Arlington Heights
04.2004 - 02.2006
- Managed multiple tables while maintaining a friendly demeanor.
- Provided excellent customer service to ensure satisfaction.
- Delivered outstanding service to guests during busy shifts. to high volume of daily customers.
- Handled customer inquiries and resolved concerns promptly.
- Recommended menu items to enhance guest dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments accurately using point-of-sale systems.
- Assisted with training new servers on restaurant procedures.
Education
Bachelor of Arts - Elementary Education And Psychology
Augustana College
Rock Island, IL 05-2001
Skills
- Financial management
- Business operations
- Digital marketing
- Operational efficiency
- Customer relationship management
- Customer loyalty
- Staff training
Accomplishments
- Top retailer 2013, President's Challenge Winner 2008, 2009, 2010, 2011, 2013, 2020, 2021, 2022, 2023, 2024, 2026
Affiliations
- Volunteer @Paws4People and Caines4Service
Timeline
Server
Walker Brothers
04.2004 - 02.2006
Business owner
Shop.com/Market America
07.2001 - Current
Bachelor of Arts - Elementary Education And Psychology
Augustana College