Aubrey Ipock
Newport
Summary
Food & Beverage Director with expertise in managing inventory and coordinating events. Successful in implementing cost control measures and training staff to improve customer experiences. Focused on achieving operational excellence and maximizing guest satisfaction.
Overview
31
31
years of professional experience
Work History
Food & Beverage Director
Crystal Coast Country Club
Pine Knoll Shores
06.2010 - Current
- Led daily operations, delivering exceptional service and enhancing guest experiences for members and guests.
- Oversaw daily staff activities, scheduling, budgets, inventory, and purchasing to ensure operational efficiency.
- Coordinated weddings, private events, and special occasions with attention to detail and exceptional customer care.
- Build lasting relationships with members through personalized service.
- Resolve customer concerns professionally and efficiently.
- Maintain high standards of professionalism and hospitality.
Key Hourly | Certified Trainer
Texas Steakhouse
Morehead City
04.1995 - 10.2007
- Trained and mentored new employees on customer service standards, fostering team proficiency.
- Delivered exceptional customer service in fast-paced environment, enhancing customer experience.
- Assisted management with daily operations, contributing to improved guest satisfaction.
- Utilized micros point-of-sale system to process transactions accurately.
- Managed daily cash bank and financial transactions accurately.
United States Postal Service Mail Carrier
United States Post Office
Morehead City
04.2003 - 06.2004
- Sorted and delivered mail to ensure timely and accurate service.
- Provided courteous customer service while adhering to delivery schedules.
- Exhibited reliability and organization in daily responsibilities.
Education
High School Diploma -
West Carteret High School
Morehead City, NC06-1997
Some College (No Degree) - General Studies
Carteret Community College
Morehead City, NCSkills
- Inventory management
- Event coordination
- Cost control
- Budget management
- Menu development
- Staff training
- Customer service management
Timeline
Food & Beverage Director
Crystal Coast Country Club
06.2010 - Current
United States Postal Service Mail Carrier
United States Post Office
04.2003 - 06.2004
Key Hourly | Certified Trainer
Texas Steakhouse
04.1995 - 10.2007
High School Diploma -
West Carteret High School
Some College (No Degree) - General Studies
Carteret Community College