Attallah Gray
Greenville
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by reflecting service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Supervisor
Focus Services
01.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Customer Service Representative
Focus Services
08.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helping customers with billing issues (reviewing bills and past payments)
- Helping customers with account management and also making payments
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Telemarketer/Customer Service
FLS Connect
04.2022 - 07.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Insurance Qualifier
Quantum 3 Media LLC
03.2021 - 03.2022
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Telemarketer
The Salent Group
01.2020 - 10.2020
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- My job was to call auto shops across the nation and sell a website that would get them better exposure for searches on Google
Education
High School Diploma/GED -
Edgecombe Community College
Rocky Mount, North Carolina03.2018
Skills
- Staff management
- Customer service
- Call monitoring
- Coaching and mentoring
- Staff motivation
- Problem-solving skills
- Customer support
- Building rapport
- Technical troubleshooting
- Brand representation
- Performance improvement
Timeline
Supervisor
Focus Services
01.2023 - Current
Customer Service Representative
Focus Services
08.2022 - 01.2023
Telemarketer/Customer Service
FLS Connect
04.2022 - 07.2022
Insurance Qualifier
Quantum 3 Media LLC
03.2021 - 03.2022
Telemarketer
The Salent Group
01.2020 - 10.2020
High School Diploma/GED -
Edgecombe Community College
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