Atiyanah Garner
Hope Mills
Summary
Analytical professional proficient in information gathering, report preparation and data compilation capabilities. In-depth knowledge of insurance coverage forms, procedures, and policies. Accommodating and logical individual skillful in creating customized requests for each client.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Manager
IQVIA
Northborough
11.2024 - 01.2026
- Interpret payer medical necessity guidelines to expedite patient access to therapy.
- Manage prior authorization requests and benefit investigations for specialty medications, ensuring accuracy and timeliness in approvals.
- Resolved coverage issues and clarified benefit structures through effective communication with insurance carriers, providers, and patients.
- Collaborated with clinical teams to streamline approval processes, enhancing patient satisfaction.
- Documented patient information in EMR systems, achieving 100% HIPAA compliance.
Customer Service Representative
Conduent
Richardson
11.2022 - 12.2023
- Handled escalated calls, delivering effective solutions to improve customer experience.
- Assisted customers with inquiries and resolved issues, enhancing overall customer satisfaction.
- Managed customer accounts, ensuring accurate and up-to-date information in the system.
- Collaborated with team members to enhance service quality and efficiency.
Education
High School Diploma -
South View High School
Hope Mills, NCSkills
- Care coordination
- Utilization review
- Patient access management
- Insurance verification
- HIPAA compliance
- EMR documentation
- Medical terminology proficiency
- Attention to detail
- Healthcare ethics
Certification
BLS Certified
11/2025- 11/2027
11/2025- 11/2027
Timeline
Care Manager
IQVIA
11.2024 - 01.2026
Customer Service Representative
Conduent
11.2022 - 12.2023
High School Diploma -
South View High School