Atilio Noda Jr
Lexington
Summary
Dynamic Account Manager with proven success at Florida Bathtub Refinishing, excelling in client management and proposal development. Skilled in data analysis and inventory management, I enhance operational efficiency and customer satisfaction. Bilingual communicator adept at resolving issues and fostering relationships, driving repeat business and referrals through exceptional service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Florida Bathtub Refinishing
Miami
07.2024 - Current
- Managed client relationships by providing exceptional service, addressing inquiries, and resolving issues to ensure customer satisfaction and retention.
- Acted as the primary point of contact for both residential and commercial clients, guiding them through the bathtub refinishing process from initial consultation to project completion.
- Conducted on-site assessments to understand client needs, take measurements, and provide accurate estimates for refinishing and restoration services.
- Developed customized proposals based on the client’s specifications, ensuring that all services were clearly outlined and aligned with their budget.
- Coordinated with the production team and field technicians to schedule jobs, ensuring that projects were completed on time and to the highest quality standards.
- Tracked client orders, schedules, and service timelines, ensuring that all appointments were met and clients received consistent follow-up communications.
- Analyzed customer feedback and implemented solutions to continuously improve service delivery and client satisfaction.
- Worked closely with the sales team to identify new business opportunities, follow up on leads, and secure repeat business.
- Maintained detailed records of client interactions, sales activities, and service outcomes within the company’s CRM system.
- Provided clients with post-service follow-up to ensure satisfaction and promote ongoing relationships, leading to repeat business and referrals.
- Assisted in the development of marketing strategies to promote refinishing services, including online campaigns, promotional materials, and social media outreach.
- Ensured adherence to company policies, pricing structures, and service protocols, promoting a professional and consistent brand image.
- Collaborated with management to meet monthly sales goals and KPIs, continuously identifying ways to enhance operational efficiency and service offerings.
Logistics Administrator
Food Lion-Ahold & Delhaize Distributions
Salisbury
05.2019 - 07.2024
- Executed and maintained inventory processes, ensuring accuracy and compliance across all departments through rigorous quality control and auditing.
- Conducted comprehensive research and analysis to diagnose and resolve operational issues, utilizing reports to investigate and address inventory discrepancies.
- Managed daily warehouse operations, including shipping, receiving, and inventory management, while recommending procedural improvements to enhance efficiency and cost reduction.
- Collaborated with business partners and customers to resolve concerns, ensured customer satisfaction, and provided training support for new associates on system operations.
Perishable Receiving Coordinator
Food Lion-Ahold & Delhaize Distribution
Salisbury
07.2015 - 05.2019
- Coordinated the itemization of Bill of Ladings with Purchase Orders, ensuring accurate labeling in compliance with temperature, box size, and storage guidelines.
- Verified product placement and collaborated with shipping departments to address issues related to product availability, storage constraints, and deadlines, facilitating smooth operations and timely shipments.
- Liaised with dispatchers, brokers, and buyers to resolve unforeseen challenges, prioritizing employee safety through meticulous accuracy and effective communication.
Manager
Casa Grande Mexican Restaurant
Kannapolis
05.2013 - 01.2015
- Oversaw daily restaurant operations to ensure smooth and efficient service in a fast-paced environment.
- Managed front-of-house (FOH) and back-of-house (BOH) staff, including training, scheduling, and performance evaluations.
- Ensured exceptional guest experiences by addressing customer concerns, handling complaints, and ensuring timely service.
- Developed and implemented operational standards for food quality, cleanliness, and safety, in accordance with health codes and regulations.
- Managed inventory, including ordering food, beverages, and supplies, and ensuring proper stock levels to meet demand without overstocking.
Landscaper
NeighborHood Maintenance
Salisbury
05.2011 - 02.2013
- Designed, installed, and maintained landscapes, including planting trees, shrubs, flowers, and grass.
- Assessed and prepared soil conditions, ensuring optimal planting and growth environments.
- Operated and maintained landscaping equipment such as lawnmowers, trimmers, leaf blowers, and edgers.
- Installed irrigation systems, ensuring proper water distribution for plants, lawns, and gardens.
- Pruned and trimmed trees, shrubs, and plants to promote healthy growth and aesthetic appeal.
- Removed weeds, debris, and unwanted vegetation to maintain clean and tidy outdoor spaces.
- Applied fertilizers, pesticides, and herbicides in a safe and environmentally responsible manner.
- Provided landscaping design recommendations based on client preferences, budget, and site conditions.
- Delivered excellent customer service by communicating effectively with clients and addressing concerns.
- Managed time efficiently to meet project deadlines and deliver quality work on schedule.
- Maintained safety standards and ensured a safe working environment by adhering to all safety guidelines and protocols.
- Collaborated with team members to complete large-scale landscaping projects, including commercial and residential properties.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2010
Skills
- Supply Chain Management
- Data Analysis
- Inventory Management
- Microsoft Excel Proficiency
- Communication
- Problem Solving
- Bilingual
- Client management
- Proposal development
- Customer relationship management
Certification
- Microsoft Office
- WMS
References
References available upon request.
Timeline
Account Manager
Florida Bathtub Refinishing
07.2024 - Current
Logistics Administrator
Food Lion-Ahold & Delhaize Distributions
05.2019 - 07.2024
Perishable Receiving Coordinator
Food Lion-Ahold & Delhaize Distribution
07.2015 - 05.2019
Manager
Casa Grande Mexican Restaurant
05.2013 - 01.2015
Landscaper
NeighborHood Maintenance
05.2011 - 02.2013
High School Diploma -
Penn Foster Career School
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