Atheena Valade

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

• Assisted customers in selecting appropriate appliance parts and accessories.
• Managed inventory levels and organized stock for efficient access.
• Assisted in training new employees on proper counter sales techniques.
• Research schematics to find correct parts for customers
• Order parts and ship them to customers
• Follow up on back ordered parts from other branches or manufacturers
• Handled cash transactions accurately and processed returns effectively.
• Greeted customers and provided excellent customer service.
• Described merchandise and explained use, operation and care.
• Assisted customers in selecting items to meet their needs.
• Processed credit card payments securely according to established policies and procedures.
• Operated cash register to process payments from customers.
• Maintained accurate records of all sales transactions.
• Performed regular inventory checks to ensure stock levels were maintained.
• Load equipment into customer vehicles
• Receiving company trucks and restocking store with inventory