Astrith Pineda
Sanford
Summary
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Kelly Services
Sanford
02.2024 - Current
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Greeted customers upon entering the store and provided assistance.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Used product knowledge to suggest items to match client needs.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Phlebotomy Student
Chatham hospital/Clinic
Siler City
04.2025 - 04.2025
- Adhered to all departmental policies and regulations related to specimen collection.
- Participated actively in continuing education programs related to phlebotomy field.
- Educated patients on proper methods of providing a sample for testing purposes.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Reported any discrepancies or errors regarding specimens immediately.
- Organized work area efficiently to ensure smooth workflow during peak hours.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Used heel and finger stick methods to obtain blood from capillaries.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Followed safety procedures when handling blood samples.
- Interacted with patients to gather and record data prior to blood draws.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
Production Worker
Kelly Services
Sanford
01.2023 - 02.2024
- Provided assistance in loading and unloading containers onto trailers for transport.
- Ensured proper labeling of completed products before shipping out.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Inspected product quality prior to packaging and shipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Utilized computer software programs to record details related to production process.
- Completed day-to-day duties accurately and efficiently.
Sales Floor Associate
Ross Dress for Less
Falls Church
03.2021 - 06.2021
- Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Phlebotomy Technician
Central Carolina Community College
Sanford, NC04-2025
GED -
Central Carolina Community College
Sanford, NC09-2024
Skills
- Patient care
- Specimen collection
- Data entry
- Compliance procedures
- Inventory management
- Customer service
- Friendly and outgoing
- Interpersonal communication
- Adaptable and flexible
- Reliability and punctuality
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Phlebotomy Student
Chatham hospital/Clinic
04.2025 - 04.2025
Retail Sales Associate
Kelly Services
02.2024 - Current
Production Worker
Kelly Services
01.2023 - 02.2024
Sales Floor Associate
Ross Dress for Less
03.2021 - 06.2021
Phlebotomy Technician
Central Carolina Community College
GED -
Central Carolina Community College