Zykarii Martin
Charlotte
Overview
5
5
years of professional experience
Work History
Tier 1 Associate
Amazon
11.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Passenger Service Agent
Spirit Airlines Inc.
06.2020 - 05.2022
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Developed and implemented strategies to minimize customer wait times.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Processed customer payments and enforced compliance with financial regulations.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Education
High School Diploma -
West Charlotte
Charlotte, NC06-2020
Skills
- Cross-functional teamwork
- Compliance management
- Financial acumen
- Performance tracking
- Brand representation
- Business writing
- Hardware diagnostics
- Desktop support
- Service support
- Customer success management
- Issue escalation
- Microsoft outlook
- Complaint resolution
- Customer service expert
- Analytical thinking
Timeline
Tier 1 Associate
Amazon
11.2022 - Current
Passenger Service Agent
Spirit Airlines Inc.
06.2020 - 05.2022
High School Diploma -
West Charlotte