Overview
Work History
Education
Skills
Timeline
Generic

Zykarii Martin

Charlotte

Overview

5
5
years of professional experience

Work History

Tier 1 Associate

Amazon
11.2022 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Generated reports to track performance and analyze trends.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.

Passenger Service Agent

Spirit Airlines Inc.
06.2020 - 05.2022
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Announced flight status updates and information about gate changes over PA system.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Developed and implemented strategies to minimize customer wait times.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Escorted handicapped passengers from terminal to aircraft.
  • Processed customer payments and enforced compliance with financial regulations.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.

Education

High School Diploma -

West Charlotte
Charlotte, NC
06-2020

Skills

  • Cross-functional teamwork
  • Compliance management
  • Financial acumen
  • Performance tracking
  • Brand representation
  • Business writing
  • Hardware diagnostics
  • Desktop support
  • Service support
  • Customer success management
  • Issue escalation
  • Microsoft outlook
  • Complaint resolution
  • Customer service expert
  • Analytical thinking

Timeline

Tier 1 Associate

Amazon
11.2022 - Current

Passenger Service Agent

Spirit Airlines Inc.
06.2020 - 05.2022

High School Diploma -

West Charlotte

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Zykarii Martin