Asia C. Graves
Asheboro
Summary
Enterprising professional with vast experience in sales, customer service and management. Expert in developing effective strategies and techniques to solve complex problems, and identifying new opportunities to increase business production and functionality,
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Winston Summit Apartments
02.2022 - Current
- Overseen the work of maintenance staff and contractors ensuring timely completion of repairs and tasks.
- Developed and implemented marketing strategies to attract new tenants and retain existing ones while also negotiating lease agreements and renewals with current tenants.
- Ensured compliance with all applicable laws, regulations, and company policies. Familiarity with Section 8 and HUD/LIHTC
- Maintained accurate records of property income, expenses, and tenant information using property management software (OneSite/Appfolio).
- Managed all aspects of property operations, including leasing, rent collection, maintenance, and tenant relations.
Operations Management Supervisor
BGTI Logistics
01.2019 - 12.2021
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures while achieving higher customer satisfaction ratings by ensuring timely delivery of shipments within a transportation logistics environment.
- Managed cross-functional teams to ensure seamless coordination between external and internal parties for optimal results.
- Performed various clerical and administrative tasks including payroll, invoice generation, document filing, and email/phone correspondence management.
- Executed profitable negotiation of contracts with new and existing clients, leveraging insights gained from testing processes to secure favorable terms and achieve a 15% boost in annual revenue.
- Built client trust and respect, established client relationships, and developed positive rapport with multiple business partners
Retail Store Manager
Metropcs Authorized Dealer
05.2014 - 01.2019
- Managed routine store inventories including inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Consistently exceeded sales goals and accomplished business objectives by upselling products, promoting add-ons, cross-selling complementary items, and executing sales.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Economics
Winston Salem State University
Winston Salem, NC07.2019
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Relationship building and rapport
- Leasing and sales
- Staff Management
- Property Management
- Business processes and procedures
- Marketing and Advertising
- Critical Thinking
- Customer Relations
- Relationship Building
- Customer service-focused
- Transportation Logistics Coordination
Timeline
Assistant Property Manager
Winston Summit Apartments
02.2022 - Current
Operations Management Supervisor
BGTI Logistics
01.2019 - 12.2021
Retail Store Manager
Metropcs Authorized Dealer
05.2014 - 01.2019
Bachelor of Science - Economics
Winston Salem State University
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