Asia Schmidt
Kannapolis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and proficient in office environment and communication skills. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Billing Representative
Center For Emotional Health
02.2022 - 10.2024
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assessed accounts for payment status and reached out to customers.
- Received incoming information and entered into database system.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Lead Dental Assistant
Afton Pediatric Dentistry
08.2015 - 08.2021
- Strive to stabilize the living arrangement, promote reunification or prevent out-of-home placement.
- Provide direct/face to face and indirect interventions with families and individuals inside the home.
- Work with fellow social workers as a team while providing services and implementing all different levels of education and knowledge.
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
- Consulted with and trained highly skilled mental health and medical staff.
- Helped each patient understand his or her illness and the contributing personal, social and economic factors.
- Wrote reports and case summaries and compiled work records, including required statistics.
- Trained in working with patients with high and low functioning Autism.
- Supported patients and families in coping with problems resulting from severe illness.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Key Holder
Proactiv Solutions
08.2014 - 08.2015
- Develop and manage plans for individuals to achieve goals Assess individuals daily on their efforts and capabilities and recorded data Assist and worked to improve in home building skills, community networking, and personal care.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Certificate of Dental Assisting - Dental Assisting
North Carolina Dental Assistant Training School
Charlotte, NC05-2015
High School Diploma -
A. L Brown High School
Kannapolis, NC06-2012
Skills
- Training
- Team Collaboration
- Documentation requirements
- Culturally sensitive
- Effective Communication
- Data Entry
- Process Insurance Claims
- HIPAA Compliance
- Claim submission
- Payment posting
- Customer Engagement
- Record preparation
- Invoicing proficiency
- Collection practices
- Statement processing
- Patient Scheduling
- Patient Relations
- Scheduling
- Oral communication
- Employee Training
- Patient Care
- Office Administration
- Inventory Management
- Motivational Skills
- Workflow Coordination
- Appointment Coordination
- Infection Control
- Computer Skills
- Regulatory Requirements
- Customer Service
- Scheduling and Coordinating
- Teamwork and Collaboration
- Hiring and Training
- Staff Development
- Proficient in Microsoft outlook, excel and word
References
Kassie Harris Patient Services Representative, Kannapolis Family Dentistry, 814 Sloop Ave Kannapolis NC 28083, 704-933-2116
Katelyn Miller, LCSWA, 704-685-1042
Dr. Erin Turner, General Dentist NCPEDO, 980-455-4053
Timeline
Billing Representative
Center For Emotional Health
02.2022 - 10.2024
Lead Dental Assistant
Afton Pediatric Dentistry
08.2015 - 08.2021
Key Holder
Proactiv Solutions
08.2014 - 08.2015
Certificate of Dental Assisting - Dental Assisting
North Carolina Dental Assistant Training School
High School Diploma -
A. L Brown High School
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