Asia Ross
Fayetteville,NC
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Executive
Entrepreneurship
05.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed 8 profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Representative
Apple
05.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Verizon Wireless
10.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Certificate - Notary Public
Fayetteville Beauty College
Fayetteville, NC04.2023
Certificate - Esthetician
Fayetteville Technical Community College
Fayetteville, NC06.2017
Skills
- Sales Expertise
- Interpersonal and Written Communication
- Database Management
- Data Analysis
- Product Promotion
- Cold Calling
- Goals and Performance
- Sales and Marketing
- Client Representation
- Customer Needs Assessment
- Account Servicing
- Phone Inquiries
- Networking
- Service Promotions
Timeline
Sales Executive
Entrepreneurship
05.2021 - Current
Customer Service Representative
Apple
05.2019 - 03.2021
Customer Service Representative
Verizon Wireless
10.2018 - 05.2019
Certificate - Notary Public
Fayetteville Beauty College
Certificate - Esthetician
Fayetteville Technical Community College
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