Ashton Mason-Hall
Knightdale
Summary
Detail-oriented professional with 7+ years of experience supporting high-volume operations, data entry, and client account coordination. Skilled in processing requests, maintaining accurate records, and managing multiple systems simultaneously. Known for strong organizational skills, attention to detail, and ability to quickly learn new software and workflows in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Account Manager
Ancora Education
Raleigh, NC
07.2023 - 09.2025
- Managed high-volume requests and client records across multiple systems daily.
- Managed multiple accounts simultaneously while meeting deadlines.
- Coordinated with internal teams to ensure timely processing of requests and tasks.
- Maintained organized documentation and communication logs to support operations.
- Facilitated onboarding processes for new clients, ensuring smooth transitions.
Customer Support Specialist
Libert Healthcare
Raleigh NC
01.2023 - 06.2023
- Monitored and responded to high-volume inbox communications with clients and partners.
- Accurately documented client information and updates within internal systems.
- Identified and resolved issues quickly, reducing delays and improving workflow efficiency.
- Maintained detailed records to support compliance and reporting needs.
- Resolved customer inquiries using knowledge of healthcare services and policies.
Account Advisor
Loparex
Raleigh, NC
09.2018 - 05.2019
- Maintained client accounts, coordinated order processing, and ensured timely communication between departments.
- Liaised between customers, sales, and operations to resolve issues and maintain client satisfaction.
- Processed customer orders and ensured accuracy of account and transaction details.
- Developed strong relationships with clients for better engagement and retention.
- Coordinated with internal teams to resolve discrepancies and ensure timely fulfillment.
Account Advisor
Accreditation Commission For Healthcare
Cary, NC
07.2017 - 08.2018
- Supported clients through the accreditation process, managing document flow and communication across multiple departments.
- Scheduled meetings, prepared correspondence, and ensured timely completion of accreditation documentation.
- Delivered consistent client support, contributing to higher satisfaction and retention.
- Maintained accurate records to support compliance and audits
- Prepared reports on account status for internal review meetings.
Education
Bachelor of Science -
North Carolina A&T State University
Greensboro, NCSkills
- Payment Processing Support
- Data Entry & Accuracy
- Record Maintenance
- Inbox & Vendor Communication
- Discrepancy Identification
- Task Prioritization
- Multi-System Navigation
- Process Coordination
- Google Sheets & Microsoft Office
- QuickBooks
- CRM Systems
Timeline
Account Manager
Ancora Education
07.2023 - 09.2025
Customer Support Specialist
Libert Healthcare
01.2023 - 06.2023
Account Advisor
Loparex
09.2018 - 05.2019
Account Advisor
Accreditation Commission For Healthcare
07.2017 - 08.2018
Bachelor of Science -
North Carolina A&T State University