Ashlyn Zaval
Rutherfordton
Summary
Motivated and customer-focused professional with a background in service writing, warranty administration, and retail management. Known for strong communication, organizational skills, and a dedication to delivering high-quality customer service. Seeking to leverage my experience to contribute to a dynamic team and continue developing my career.
Overview
3
3
years of professional experience
Work History
Service Writer
Camping World
Marion, NC
11.2023 - Current
- Act as a liaison between customers and the service department, ensuring smooth communication and service coordination
- Handle customer inquiries, schedule appointments, and assess service needs
- Prepare work orders, communicate repair or maintenance recommendations, and clarify the services required for RVs
- Collaborate with technicians to ensure timely and accurate service delivery
- Focus on customer satisfaction, ensuring a seamless service experience
Warranty Administrator
Camping World
Marion, NC
07.2023 - 11.2023
- Managed warranty claims by reviewing requests, verifying coverage, and communicating with customers and manufacturers
- Coordinated repairs or replacements for warranty services and ensured timely claim processing
- Documented claims accurately and maintained strong attention to detail
- Developed positive relationships with customers and manufacturers to ensure satisfaction
Front Desk Receptionist
Camping World
Marion, NC
09.2022 - 07.2023
- Greeted customers, answered phone calls, and directed inquiries to the appropriate departments
- Managed scheduling for service appointments and customer check-ins/check-outs
- Assisted with administrative tasks, including data entry and file management
- Ensured a welcoming and organized reception area, contributing to a positive first impression
Retail Store Manager
Mount Inspiration Apparel
Asheville, NC
03.2022 - 09.2022
- Assisted customers and ensured a positive shopping experience
- Stocked merchandise, fulfilled online orders, and managed inventory
- Handled packaging and shipping of online orders
- Organized and set up events and promotions, ensuring smooth store operations
Education
High School Diploma -
Charles D. Owen HIgh School
Black Mountain, NC05-2021
Skills
- Strong communication and interpersonal skills
- Customer service excellence
- Organizational and time management skills
- Warranty processing and administration
- Appointment scheduling and coordination
- Retail management and inventory control
- Problem-solving and conflict resolution
- Proficient in MS Office and other office software
Timeline
Service Writer
Camping World
11.2023 - Current
Warranty Administrator
Camping World
07.2023 - 11.2023
Front Desk Receptionist
Camping World
09.2022 - 07.2023
Retail Store Manager
Mount Inspiration Apparel
03.2022 - 09.2022
High School Diploma -
Charles D. Owen HIgh School
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