Ashlyn Sappington
concord
Summary
Dynamic professional with a strong background in customer service and event planning at Firebirds Wood Fired Grill and Bonefish Grill. Proven ability to enhance guest satisfaction and manage high-pressure situations. Skilled in adaptive teaching methods and effective communication, fostering inclusivity and safety as a Rock Climbing Instructor at the Carolina Renaissance Festival.
Overview
3
3
years of professional experience
Work History
Host
Bonefish Grill Restaurants
Huntersville
05.2025 - Current
- Greeted and seated guests promptly upon arrival, creating welcoming atmosphere.
- Managed waitlists effectively during peak hours to minimize guest wait times.
- Answered phone inquiries and processed reservations efficiently to ensure smooth operations.
- Provided detailed menu information and recommendations to assist guests in decision-making.
- Resolved customer complaints with professionalism and courtesy, preserving guest loyalty.
- Coordinated with kitchen staff to streamline service flow, improving overall dining experience.
- Maintained cleanliness of lobby area, including regular wiping down of tables and chairs.
Rock Climbing Instructor
Carolina Renaissance Festival
Concord
10.2022 - Current
- Reduced injury rates by emphasizing proper climbing techniques, body positioning, and risk management strategies.
- Improved safety standards by conducting thorough equipment inspections before each climbing session.
- Enhanced client retention through engaging lesson plans tailored to various skill levels and interests.
- Fostered client relationships through attentive feedback on progress and consistent encouragement of achievements.
- Cultivated inclusivity in climbing community by welcoming individuals from diverse backgrounds, ages, and abilities into instructional programs.
Host
Firebirds Wood Fired Grill
Huntersville
02.2024 - 07.2024
- Greeted and seated guests promptly upon arrival, contributing to improved customer satisfaction.
- Managed high-pressure situations with composure, coordinating large parties and unexpected events during busy shifts to ensure smooth operations.
- Processed reservations and to-go orders by phone, addressing customer inquiries and providing accurate wait times to enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Education
BBA - Marketing And Communications
Western Carolina University
Cullowhee, NC05-2028
Skills
- Customer service
- Communication skills
- Team collaboration
- Multitasking
- Time management
- Event planning
- Attention to detail
- Emergency preparedness
- Health standards
- Adaptive teaching
Timeline
Host
Bonefish Grill Restaurants
05.2025 - Current
Host
Firebirds Wood Fired Grill
02.2024 - 07.2024
Rock Climbing Instructor
Carolina Renaissance Festival
10.2022 - Current
BBA - Marketing And Communications
Western Carolina University