Ashlyn Phillips
Jacksonville
Summary
A motivated Team Member that's committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
McDonald's
07.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Sales Associate
Nc Aquarium At Fort Fisher
08.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Shift Leader
Stone Theaters
06.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Unloaded stock and pallet's on shipment trucks.
- Promoted sales using good customer service.
- Stocked concession stand and storage rooms.
- Cleaning theaters, restrooms and lobby.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Education
Associate of Science -
Cape Fear Community College
Wilmington, NC08.2025
High School Diploma -
Eugene Ashley High School
Wilmington, NC06.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Collaboration and Teamwork
- Cash Handling
- Cleaning
- Flexible Schedule
- Leadership Qualities
Certification
CTE Certification
Timeline
Team Member
McDonald's
07.2024 - Current
Sales Associate
Nc Aquarium At Fort Fisher
08.2023 - 05.2024
Shift Leader
Stone Theaters
06.2022 - 11.2023
Associate of Science -
Cape Fear Community College
High School Diploma -
Eugene Ashley High School
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