Dynamic Office Manager with proven leadership skills, driving operational excellence and enhancing team effectiveness. Skilled in documentation and reporting, I foster collaboration and problem-solving, achieving seamless processes across multiple states. A goal-oriented professional, I excel in managing accounts while supporting team growth and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Southeast Region Office Manager
Blue Compass RV, SE Region
04.2024 - Current
Drove operational excellence by leading 13 Office Managers in the Southeast Region.
Enhanced team effectiveness through strategic recruitment of Office Managers, Title Clerks, and Receptionists.
Facilitated training sessions across four states to ensure compliance with regulations.
Collaborated with Regional and National teams to refine processes and implement best practices.
Supported Office Managers by processing daily deals and submitting documents to Accounting.
Oversaw bank deposits, payoffs, refunds, warranty cancellations, and invoice payments.
Provided solutions and guidance for daily problem-solving among employees.
Managed accounts payable and receivable while completing weekly expense reports for team members.
Southeast Region Administrator
Blue Compass RV, SE Region
08.2023 - 04.2024
Coordinated meetings and events for Market President, enhancing visibility within the region.
Performed inventory audits weekly for 19 dealerships, rectifying discrepancies as needed.
Encouraged communication among departments to align on goals and improve workplace morale.
Supervised enforcement of company policies within the region to uphold operational standards.
Completed any miscellaneous tasks that the Region President required assistance with.
Tag and Title Specialist
Blue Compass RV Concord & Charlotte
Concord
09.2020 - 08.2023
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Maintained regular communications with clients to discuss and resolve issues.
Supported office administrative operations by performing Office Manager level duties.
Organized files, developed spreadsheets, uploaded reports and scanned documents to bolster organizational workflow.
Collected payments, issued receipts and updated accounts to reflect new balances.
Improved operations by working with team members and customers to find workable solutions.
Supervisor
Morgan Ridge
SALISBURY
07.2017 - 09.2020
Handled all incoming calls/emails while directing accordingly and responding in a timely manner.
Pleasantly welcomed visitors, answered questions and assisted as needed.
Organized files in office to maintain a clean and organized workplace. Facilitated troubleshooting, maintenance and updates for office systems.
Elevated customer satisfaction ratings by resolving issues with speedy resolutions.
Corresponded with social media clients to utilize positive feedback and posts to better promote the business.
Generated interest for new and upcoming product and service releases on social media.
Counted drawers at start and finish of shifts to validate daily record and uphold accounting accuracy.