Ashly Morales
Charlotte
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Associate
Tiger Delivery Logistics
11.2024 - 02.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Senior Customer Care Representative
Terminix
04.2023 - 08.2024
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assisted call-in customers with questions and orders.
- Maintain customer accounts and record account information
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Navigated multiple computer systems and applications to find information.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Meet weekly and monthly quotas/metrics
Risk Specialist
ComplianceLine, LLC
10.2019 - 02.2023
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Multi tasking between being on the phone, utilizing the computer and it’s software along with engaging with fellow team members
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Took inbound calls from customers who were looking to file a report in reference to ethics and compliance violations.
- Typed reports on behalf of customers and submitted them to compliance offices of subjected companies.
- Maintain positive attitude to provide the best customer service due to discretion of the inbound calls coming in.
Sales Professional
Red Ventures
09.2018 - 05.2019
- Managed high volume inbound calls in a timely manner.
- Met existing customers to review current services and expand sales opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager
Magic Touch Auto Spa
08.2016 - 12.2016
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operation's Manager
Pinnacle Automotive Hospitality Services, Town and Country Toyota
05.2015 - 04.2016
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC01.2010
Skills
- Bilingual (English and Spanish)
- Customer Service and support
- Scheduling
- Bilingual
- Microsoft Office
- Google Workspace
- Sales
- Management
- Call Center
- Type approx 45 wpm
- Great Leader
- Inventory management
- Accurate cash handling
- Outstanding customer service
- Conflict resolution skills
- Team Oriented
Certification
Driver's License
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Delivery Associate
Tiger Delivery Logistics
11.2024 - 02.2025
Senior Customer Care Representative
Terminix
04.2023 - 08.2024
Risk Specialist
ComplianceLine, LLC
10.2019 - 02.2023
Sales Professional
Red Ventures
09.2018 - 05.2019
Assistant Manager
Magic Touch Auto Spa
08.2016 - 12.2016
Operation's Manager
Pinnacle Automotive Hospitality Services, Town and Country Toyota
05.2015 - 04.2016
Driver's License
High School Diploma -
South Mecklenburg High School
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