Ashly Leslie
Cleveland,NC
Summary
Experienced and energetic medical assistant/coordinator with a strong background in patient relations and personnel management. Skilled in inventory control and supply ordering, I am now seeking an exciting opportunity to manage a busy ENT practice. As a hardworking and passionate coordinator/medical assistant, I bring strong organizational skills and valuable ENT experience to the table. Eager to secure an entry-level practice manager position where I can contribute to the team's success and help achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Laboratory Coordinator
Iredell Physician Network
01.2024 - Current
- Provided technical guidance and training to staff.
- Collaborated with other healthcare professionals to develop new procedures and protocols.
- Investigated and resolved issues related to laboratory processes and procedures.
- Developed and implemented standard operating procedures to verify quality control.
- Developed and implemented plans and protocols for ongoing research and special projects.
- Developed relationships and communicated with Administration to explain proposals, present research findings or discuss project status.
- Investigated, compiled and modeled information for detailed project proposals.
- Prepare QC Binders for all IPN offices that utilize labs and monitor these to ensure all offices are doing quality control monthly and when new lots arrive.
- Ensuring all offices have the correct temperature logs for refrigerators and freezers as well as monitoring to ensure they are being done correctly.
- Assisting all IPN office staff with laboratory questions that may arise.
- Lab training for all existing and new clinical staff to ensure accuracy in results and patient care.
- Developed Lab Standardization for all IPN practices.
CMA
Iredell Urgent Care Mooresville
01.2023 - 01.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and medication logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Documented information by maintaining daily logs and equipment record books.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Set and oversaw quality assurance guidelines for laboratory work.
- Assisted in the opening of the Statesville Urgent Care.
CMA/Phlebotomist
Southern Oncology Specialists
06.2022 - 12.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Oriented and trained new staff on proper procedures and policies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Injections
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Notified patients of lab results
- Updated inventory, expiration and medication logs to maintain current tracking documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prior authorization
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- Set up imaging appointments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Refill requests
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Performed laboratory tests to assist physicians in diagnosis.
- Verifying MIPS
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assist with paperwork, FMLA, etc
- Schedule appointments
CMA/Encounter Specialist
Wake Forest Baptist Health ENT
03.2020 - 06.2022
- Scribe
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor procedures, including preparing procedure room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
CMA/Phlebotomist
Kintegra health family medicine
02.2019 - 02.2020
- QI measurements
- Injections
- Performed quality controls on all lab analyzers.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Monitored supply levels and placed orders for laboratory supplies.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
CMA
URGENT CARE OF MOUNTAIN VIEW
01.2017 - 02.2019
- Administered medication
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Instructed patients on proper positioning for imaging.
CMA
Fast Med Urgent Care
02.2016 - 12.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Explained imaging procedures to patients, offering comfort and assistance.
- Instructed patients on proper positioning for imaging.
Therapy Aide
Med Tech
09.2011 - 06.2012
- Assisted children with cerebral palsy in therapy, and other daily activities
- Ensured the well-being of residents throughout the day and night
- Assisted with personal hygiene and clothing
- Prepared and administered medications including narcotics along with appropriate documentation
- Recorded and filled out incident reports
Sales Associate/Special Events
Bass Pro Shops
09.2010 - 10.2011
- Maintained a neat and clean appearance of work station throughout the work day
- Assisted in annual internal audits of merchandise, procedures and processes
- Exceeded monthly sales quotas
- Processed cash, debit/credit cards, checks and coupons for purchases
- Awarded number one sales associate in all 50 states for two consecutive months
Education
AAS - Medical Assistant
ECPI University
Concord, NC04.2015
Skills
- Injections
- Medical Terminology
- EMR Systems
- Insurance Verification
- Medical Records
- Quality Assurance
- Laboratory Experience
- Medical Office Experience
- Microsoft Word
- Phlebotomy
- Venipuncture
- Documentation review
- Patient Care
- Computer Skills
- CPR
- EKG
- Clerical Experience
- Hazardous waste disposal
- Quality control procedures
- Laboratory documentation
- Laboratory safety protocols
- Medical office administration
- Research Coordination
- Laboratory safety
- Scribe/encounter specialist
- Surgery scheduling
Accomplishments
- Collaborated with Iredell Physician Network Administration in the development of IPN Lab Standardization.
- Assisted in the new hire orientation and Education process for Iredell Physician Network.
- Implemented new laboratory workflows and procedures.
- Assisted in the opening of Statesville Urgent Care by ordering and organizing supplies and equipment. As well as, laboratory setup and the implementation of laboratory procedures/protocols.
- Training of all Urgent Care staff on all new lab equipment.
- Assisted in the opening of Family Care Center of Statesville by setting up the lab and the implementation of laboratory procedures/protocols. Facilitated the ordering of AED, Audiometer, and EKG Machine.
- Knowledge and understanding of CLIA Standards
Certification
- Basic Life Support
- Certified Medical Assistant
Timeline
Laboratory Coordinator
Iredell Physician Network
01.2024 - Current
CMA
Iredell Urgent Care Mooresville
01.2023 - 01.2024
CMA/Phlebotomist
Southern Oncology Specialists
06.2022 - 12.2022
CMA/Encounter Specialist
Wake Forest Baptist Health ENT
03.2020 - 06.2022
CMA/Phlebotomist
Kintegra health family medicine
02.2019 - 02.2020
CMA
URGENT CARE OF MOUNTAIN VIEW
01.2017 - 02.2019
CMA
Fast Med Urgent Care
02.2016 - 12.2016
Therapy Aide
Med Tech
09.2011 - 06.2012
Sales Associate/Special Events
Bass Pro Shops
09.2010 - 10.2011
- Basic Life Support
- Certified Medical Assistant
AAS - Medical Assistant
ECPI University
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