Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHLEY WRIGHT

Shelby

Summary

Experienced professional, adept in navigating complex government programs and processes. Strengths lie in strong communication skills, understanding of eligibility criteria, and ability to manage large caseloads effectively. Proven track record of streamlining procedures for increased efficiency while maintaining high levels of client satisfaction. Committed to providing strong communication, empathy, and problem solving to support clients in challenging situations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Income Maintenance Caseworker II

Department of Social Services
Shelby
06.2023 - Current
  • Reviewed and evaluated client applications and recertifications for eligibility for public assistance programs.
  • Maintained confidential patient documentation to prevent data compromise and comply with state and government regulations.
  • Provided clients with meals from food pantry.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Schedule appointments and interviews.
  • Maintained a caseload of over 1,300 clients.
  • Contact employers to verify employment.
  • Evaluated and completed expedited and regular applications, and recertifications.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Participated in and successfully completed on-the-job training.
  • Assessed and documented the financial, medical, and other needs of clients.
  • Investigated fraud in cases related to public assistance programs.
  • Maintained accurate records of case notes and progress reports.
  • Assisted clients in completing necessary paperwork for obtaining benefits.
  • Ensured compliance with applicable regulations and procedures.
  • Interpreted policies, laws, and regulations relevant to assigned caseloads.
  • Answered questions and responded to inquiries to deliver a high level of service to clients.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Reviewed and evaluated client applications for eligibility of public assistance programs.

Processing Assistant III

Dept. Of Social Services
SHELBY
01.2022 - 06.2023
  • Reviewed documents for completeness, accuracy and compliance with regulations or standards.
  • Completed the state-required notary public; became a notary public.
  • Reconciled court documents
  • Processed court show causes and other court documents
  • Processed incoming mail by sorting, date stamping and distributing to the appropriate department.
  • Printed documents on demand when requested.
  • Operated office equipment such as fax machines, scanners, copiers.
  • Maintained confidentiality of sensitive information at all times.

RECEPTIONIST

Department of Social Service
Shelby
02.2021 - 01.2022
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed mail.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Answered and directed incoming calls using multi-line telephone system.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

INTAKE ENERGY WORKER

Department of Social Services
Shelby
01.2021 - 04.2021
  • Responsible for taking applications and performing over the phone interviews to determine eligibility for an Emergency Energy Assistance Program
  • Collect financial documentation, review energy bills, interview clients, determine eligibility, maintain records, and make all needed changes to the system
  • Explain program requirements and advise clients of available options and other programs if appropriate
  • Contact energy provider and inform them on commitments
  • Reporting math on pledges to supervisor & director
  • Faxing commitments for funds to companies

PAWN BROKER

Cash America
Gastonia
06.2018 - 08.2020
  • Provide loans, layaways, accept payments & perform pickups.
  • Inspect all items that are to be pawned or sold
  • Greet and interact with all customers to determine their individual needs and recommend appropriate financial solutions
  • Enter and update all information from customer
  • Perform non-management open/close procedures
  • Keep sales floor clean and stocked; maintain display of merchandise
  • Perform sales and loan transactions
  • Handle all cash and negotiable items in accordance with established policies, procedures and practices
  • Answer incoming calls per company standards
  • Effectively communicate to customers the legal aspects of pawn and buy transactions
  • Become knowledgeable or do research on items being pawned or sold
  • Locate & place all pawns & layaways within a timely manner
  • Operate cash register to process cash, check and credit card transactions
  • Provide excellent customer service
  • Meet & exceed weekly goals given by manager

QUALITY INSPECTOR

MSW
Grover
03.2017 - 06.2018
  • Inspect materials or assembled parts or products for defects and deviations from specifications.
  • Document quantities.
  • Enter information gathered during inspection on computer database.
  • Prepare proper paperwork and documentation for materials inspected.
  • Discuss inspection results with lead personnel occasionally.
  • Discard or reject products, materials, and equipment not meeting specifications.
  • Train inspectors and material handlers on correct packing standards.

SALES ASSOCIATE & CASHIER

Catos Fashion
Gastonia
02.2015 - 02.2017
  • Inform customers about available products, ongoing sales, discounts and promotion
  • Assist customers
  • Perform cash or credit card transactions for customer purchases
  • Provide excellent customer service
  • Assist in keeping store and stock area clean and orderly
  • Follow merchandising standards and assist in merchandising tasks when needed
  • Perform cash or credit card transactions for customer purchases
  • Arrange the product display areas in a visually appealing manner

Education

Degree Not Yet Completed -

Cleveland Community College
Shelby, NC
02.2016

High School Diploma -

Burns High School
Lawndale, NC
06.2014

Skills

  • Client interviewing
  • Eligibility determination
  • Case management
  • Effective communication
  • Documentation review
  • Time management
  • Customer service
  • Attention to detail
  • Maintains confidentiality
  • Professionalism and boundaries
  • Customer service experience
  • Telephone etiquette
  • Recordkeeping and data input
  • Compliance standards
  • Adaptability
  • Initiative-taking
  • Appointment scheduling

Certification

  • NOTARY PUBLIC

Timeline

Income Maintenance Caseworker II

Department of Social Services
06.2023 - Current

Processing Assistant III

Dept. Of Social Services
01.2022 - 06.2023

RECEPTIONIST

Department of Social Service
02.2021 - 01.2022

INTAKE ENERGY WORKER

Department of Social Services
01.2021 - 04.2021

PAWN BROKER

Cash America
06.2018 - 08.2020

QUALITY INSPECTOR

MSW
03.2017 - 06.2018

SALES ASSOCIATE & CASHIER

Catos Fashion
02.2015 - 02.2017

Degree Not Yet Completed -

Cleveland Community College

High School Diploma -

Burns High School

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ASHLEY WRIGHT